Empleos actuales relacionados con Customer Experience Agent - Medellín - Customer First, LLC

  • Customer Experience Agent

    hace 4 días

    Medellín, Antioquia, Colombia OttoMate A tiempo completo

    Our client who is providingIn-house Customized Customer Experience TeamandCustomer Engagement Services, specializing in both inbound and outbound contact solutions. It supports organizations across various industries by managing lead generation, customer outreach, and support operations. Through a combination of technology, analytics, and skilled...

  • Customer Support Agent

    hace 4 días

    Medellín, Antioquia, Colombia Solvo Global SAS A tiempo completo

    **Position**: Customer Support Agent Ready to Make a Difference? Join Our Team! Do you have a passion for helping people and solving problems? We’re looking for enthusiastic, customer-focused individuals to join our team as Customer Support Agent! Be the first point of contact for our valued customers and ensure they receive the outstanding support they...

  • Customer Operations Agent

    hace 2 semanas

    Medellín, Colombia CarbonBetter A tiempo completo

    This role sits within our Retail Energy Division, and English fluency is required. Provision and Peak 6 Power & Gas are retail energy suppliers that serve electricity and natural gas to homes and small businesses in Ohio, Michigan, and California, USA, and are subsidiaries of CarbonBetter. We’re seeking a new Customer Operations Agent to help our...

  • Customer Experience

    hace 2 días

    Medellín, Colombia Clinica de Medicina Estetica MPB SAS A tiempo completo

    En **Bel Medicina**, clínica líder en medicina estética y bienestar, buscamos un(a) **Customer Experience** apasionado(a) por el servicio al cliente y las ventas, que disfrute acompañar al paciente desde el primer contacto hasta una experiência memorable. Funciones principales - Gestionar entre **100 y 120 leads diarios**. - Atender y guiar mensajes...

  • Customer Experience Specialist

    hace 5 días

    Medellín, Colombia Savant A tiempo completo

    A leading customer service firm in Medellín is hiring a Customer Service Representative to provide high-quality support and ensure a positive experience for clients. This entry-level position requires strong communication skills and a willingness to learn. Responsibilities include responding to customer inquiries, resolving issues, and collaborating with...

  • Customer Service Representative English-speaking

    hace 2 semanas

    Medellín, Colombia Digital Customer Care Company BV A tiempo completo

    **Remote job. Start right away.** Looking for a varied remote agent role within an innovative global business? Able to speak English? Then we’re looking for you! Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of English for the position of Customer Service Agent. **Our story (the short...

  • Customer Success Agent

    hace 6 días

    Medellín, Colombia PikPok A tiempo completo

    **Who we are**: PikPok is New Zealand’s oldest and largest video game developer and publisher. We established our Medellín studio by acquiring Wizard Fun Factory, one of the oldest studios in the city. Our Medellín studio works closely with our New Zealand-based counterpart in striving to successfully provide rich game experiences crafted by talented...

  • Customer Service Agent

    hace 12 horas

    Medellín, Colombia Solvo Global SAS A tiempo completo

    **Join Our Team as a Team Member!** Are you passionate about sports and love helping others? We have an exciting opportunity for you to be part of the action! We're looking for enthusiastic and dedicated Team Members to support fans in purchasing tickets for the FIFA Club World Cup 2025 and the FIFA World Cup 2026. **What You'll Do**: - **Be the Expert**:...

  • Customer Experience Specialist

    hace 4 días

    Medellín, Antioquia, Colombia Superstaff A tiempo completo

    Join the SuperStaff team as a Customer Experience Specialist! In this dynamic role, you’ll be the key point of contact for both internal and external customers, handling inquiries, resolving issues, and managing orders with efficiency and care. As a Senior Representative, you'll not only be an expert problem-solver but also a valuable resource for training...

  • Customer Care Specialists

    hace 2 semanas

    Medellín, Antioquia, Colombia Solvo Global A tiempo completo

    Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues. **Location**: Medellin, Murano - Calle 40 sur # 41-44, Envigado. **Remuneration**: COP 3.000.000 + Transportation Allowance COP 162.000 **Schedule**: The schedule during training...

Customer Experience Agent

hace 3 semanas

Medellín, Colombia Customer First, LLC A tiempo completo

**Customer Experience Agent (Remote)**
**40 hours/week | Hourly | Weekend availability is needed**

Customer First, LLC is hiring a **Customer Experience Associate** to support our global customer community through **Zendesk**. You’ll handle high-volume, high-empathy tickets and partner with support leadership by sharing feedback on what customers are asking for and where our macros/Help Centre guidance could be clearer.

**What you’ll do**
- Support customers in **Zendesk** across key ticket types: damaged items, delivered-but-not-received, quality/shelf-life education, discounts/promotions, rewards/VIP, order amendments, and allergy reactions (with policy-based escalation as needed)
- Write clear, calm, brand-right responses and **de-escalate tense conversations**Work quickly and accurately in a high-volume queue (we’ll ask about the volume/targets you’ve worked against)
- Follow **fast-changing guidance** (inventory/out-of-stock changes, replenishment windows, exceptions) without freezing
- Use **structured escalation pathways** and document cases clearly
- Provide feedback to help leadership improve macros, FAQs, and Help Centre resources by flagging gaps, confusing guidance, and repeat-contact themes.

**Must-haves**
- **Ecommerce customer support experience (2 years min)**:

- **Zendesk experience (required)**:

- **Shopify familiarity**:

- **Fluent written/reading English**:

- Proven remote work experience + strong time management
- Coachable, adaptable, and able to operate when AI tools are down (macros/resources-first)

**Nice-to-haves (key differentiators)**
- **French fluency (top priority)**; German next; Italian a plus
- Beauty/skincare vocabulary familiarity
- Slack familiarity
- Strong typing speed and comfort with measurable throughput targets

**Compensation**: $5-6 USD/hour (based on skills/experience).

**Language**:

- English (required)