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Operations Manager

hace 14 minutos

Colombia NeoWork A tiempo completo

Hey there

NeoWork is seeking a driven and experienced Operations Manager to oversee our company's operations and ensure the efficient delivery of services to our clients. As an Operations Manager at NeoWork, you will play a key role in managing and optimizing processes, implementing strategies, and driving continuous improvement.

As a leading BPO company, NeoWork is dedicated to providing exceptional outsourcing solutions to our clients. As an Operations Manager, you will be responsible for managing and leading a team of professionals, monitoring performance metrics, and ensuring that operational objectives are met.

**Responsibilities**:

- Manage and oversee day-to-day operations to ensure efficient service delivery
- Identify areas for process improvement and develop strategies to optimize operations
- Set and track performance metrics and KPIs to drive continuous improvement
- Collaborate with internal teams to streamline and improve cross-functional processes
- Develop and implement operational policies and procedures
- Provide leadership and guidance to the operations team
- Resolve operational issues and conflicts
- Stay updated on industry trends and best practices to ensure NeoWork's operations remain competitive

**Requirements**:

- 5+ years of experience in operations management, preferably in the BPO industry
- Bachelor's degree in Business Administration or related field; MBA preferred
- Strong leadership and management skills
- Excellent verbal and written communication skills
- Proven track record in driving operational efficiency and process improvement
- Ability to analyze data and make data-driven decisions
- Strong problem-solving and decision-making skills
- Ability to work well under pressure and meet tight deadlines
- Knowledge of best practices in the BPO industry
- Owned computer or laptop and stable internet connectivity.
- Knowledgeable in Office 360, Google Apps, and client-facing communication.

**Benefits**:

- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.

Pay: $8,000,000 per month