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**Software Support Analyst I**
**Responsibilities**
- Reproducing the customer issue to determine root cause and appropriate corrective action
- Resolving customer issues that do not require development team intervention
- Investigate and resolve customer inquiries related to online voting, admin access, ballot setup, and system navigation
- Assist customers in setting up and managing electronic voting events, ensuring compliance with applicable state regulations
- Support election closings, provide vote count reports, and address any ballot invalidation requests with proper documentation
- Communicate with property managers and attorneys to align on voting procedures
- Documenting and forwarding customer requests for modification or enhancement to the appropriate team and providing feedback to the customer on such requests
- Building rapport with customers so that CINC is known for providing outstanding service and support
- Creating user documentation to handle frequently asked questions
- Training customers or other staff to increase the skills of the end users to reduce repeat cases
- Assisting the training and implementation teams, as needed
**Requirements**:
- High School Diploma or equivalent
- 2+ years of software support experience
- Proficiency with Microsoft Office Suite
- Effective communication skills, both written and verbal (strong in the English language)
- Detailed oriented, organized and able to multi-task
- Self-starter with a passion to exceed customer expectations
- Strong analytical thinking
- Ability to understand a situation by breaking it down systematically into its component parts and identifying the relationships between the parts
- Basic understanding of core accounting principles, including Generally Accepted Accounting Principles (GAAP), Accounts Payable, Accounts Receivable, accrual and cash basis accounting and financial reporting
- Familiarity with the Community Association Industry and Salesforce are a plus
- Must be fluent in English.
