Junior Operations Support Analyst

hace 1 semana

Bogotá, Colombia Realtime Analytics By Procalidad A tiempo completo

**We are hiring | Junior Operations Support Analyst**

100% Remote Work.

**Are you looking for a new challenge where you can grow, learn, and contribute from day one?**
At Real Tyme Analytics, we’re seeking a passionate Junior Operations Support Analyst to join our engineering teams.

**About the role**

**¿What will you do in this role?**
- ** Customer Support**: Address customer issues escalated from L1 support, including technical problems, order discrepancies, and product inquiries.
- **Problem Solving**: Identify root causes of issues, implement effective solutions, and document resolutions for future reference.
- **Knowledge Base Management**: Contribute to and maintain the internal knowledge base to ensure accurate, up-to-date self-service and support content.
- **Communication**: Communicate clearly and effectively with customers and internal teams, providing timely updates and detailed explanations.
- **Collaboration**: Partner with support, product, and development teams to resolve issues and continuously improve the e-commerce experience.
- **System Administration**: Support e-commerce publishing systems, including user account setup, permissions, and configurations.
- **Process Improvement**: Recommend and implement process improvements, such as templating and automation—to enhance efficiency and reduce resolution time.
- **Documentation**:Maintain clear and organized records of all support interactions, issues, and resolutions.

**What we're looking for**:

- Successful completion of a four-year college degree is required.
- 2+ years of professional experience in the e-commerce industry or equivalent work experience in a related industry.
- 2+ years of professional experience in e-commerce ticketing systems.
- Proficient with HTML and CSS for publishing website banners.
- Proficient with Oracle BCC, Java, SQL, and SAP.
- **Strong soft skills**:

- Communication.
- Problem-solving.
- Customer service.
- Organizational.
- Adaptability.

**Why You’ll Love Working Here**:

- Competitive pay (USD).
- 100% remote work.
- Opportunity to grow and expand your career.

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