Service Delivery Lead

Company Description
Yuxi Global is an American company with high functional teams across Latin America.

We stay updated with the most modern, edge practices and technologies. Our teams are versatile, adaptable and have expertise in a wide range of programming languages, databases and frameworks.

This is your invitation to someone who loves working with the newest technologies and is on top of what’s next. Do you have a keen eye for performance and are you always seeking the highest quality in code? We are looking for someone like you

**Job Description**:
This position is responsible for contributing to overall project goals and team-specific deliverables, performing own work and tasks, supervising, monitoring and control of team member roles, providing guidance where needed (this includes Technical or methodological mentoring and PM/client consulting if needed), also be a common point for resolution of conflicts, and main responsible for risk management.

In essence, this is a servant leadership role that facilitates and supports our teams in delivering high value solutions to our customers. This role is expected to maintain constant communication with the Project TchL(Project Technical Lead), participating in different scenarios to share experiences and lessons learned to maintain a common organizational approach to situations faced by clients. Likewise, interact and participate in internal projects according to the assignment and availability.

**Qualifications**:

- Responsible for people management up to 50 FTE.
- Maximum of 5 projects.
- Build and maintain operative KPIs as a velocity, compliance, technical debt.
- Identify team & clients' needs thru the information given across the agile ceremonies or status report meetings, then determine together with the SDM how to meet them keeping in mind the context of the business and in a cost-effective manner, minimizing risks and taking advantage of a positive opportunities.
- Control and following the project plan created together with the TchL and the team.
- Develop and maintain strong relationships with client’s project manager/scrum master based on trust, quality of the delivery, high team performance, proactive communications, and thought leadership.
- Ensures clear understanding of assigned tasks to the team and lead the estimates effort and timeline for assigned deliverables
- Responsible for teach and maintain agile methodology (if needed)
- Report potential delays promptly and present alternative plans to avoid or recover from them
- Ensures completion of assigned team tasks on time and to specified quality
- Responsible for ramping up, training and coaching new DLs.
- Responsible on risk management.
- Identifies improvement opportunities in either project, sprint or team performance and design proposals to close gaps and mobilize everyone toward growth and development
- Escalation point for team members.
- Responsible for providing feedback and assess team members performance.
- Constantly helping to maintain the quality level of the delivery.
- Constantly helping to develop new initiatives company’s grow.

Soft Skills:

- Empathic
- Enthusiastic
- Good communication
- Influencer / Lead
- Flexibility
- Committed.
- Team player.
- Detailed oriented

Additional Information**
Benefits**
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Work-life integration**: We support a work life balance and the opportunity to create a greater synergy between work; home; family; and personal well-being.
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Amazing Benefits**: Paid health insurance, life insurance, saving programs and other benefits such as employee savings accounts.
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Training and Development opportunities**: English training programs and other personal development opportunities.
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Equipment** to get you started and other great perks.