Implementation Manager

At Cognite, the Customer Success team is responsible for engagement management, software implementation and growth of Cognite's impact within our customers' digital transformation efforts. We consist of people with diverse and high-performance backgrounds, ranging from Management Consulting, to Industry and Software development. We seek to continuously improve how we work with our clients, how we work together as a team, and how we develop as individuals.

The Implementation Project Manager is responsible for the on time, on budget delivery of projects for our customers post sale. You create the ultimate cohesive unit for our project teams and the customers you represent. You are responsible for setting expectations and creating and executing both long term and short term plans that will meet your customer’s goals and accelerate Cognite’s footprint in your customers’ technology landscape. You will connect with key stakeholders, assign tasks, address blockers, manage risks and report progress to leadership clearly and concisely.

You will also be the bridge between your customers and Cognite’s Engineering and Product Management teams and advise on development priorities. As part of the broader account teams, you will need to be a good communicator, enjoy working closely with people to solve challenging problems and be able to understand complex technology. You will be expected to quickly understand Cognite's offering so that you can connect the customer’s desired outcome with Cognite’s software and drive successful project deliveries which will ultimately lead to increased adoption and revenue growth.

**What You'll Do**:

- The Implementation Project Manager is the leader for multiple, concurrent implementation projects that vary in size and scope. The Implementation Project Manager is accountable for the following aspects of each project:

- Collaborate with Customer Success, Data Scientists, Solution Architects and Domain Experts to design, develop, and operationalize digital solutions across various industries including O&G, Manufacturing and Power & Utilities
- Demo Cognite’s products and solutions as needed to prospects and customers
- Work with customers and account teams to define and scope success criteria and deliverables for Cognite’s offerings as part of the Pre-Sale process
- Confirm success criteria for each project with customers and build the project plans that will ensure value delivery within scope and budgetOversee project execution including personnel assignment, project scheduling, and timely delivery
- Manage a complex stakeholder landscape and provide clear, concise and complete communications to customer and Cognite’s Leadership Team
- Manage project risks, escalating where necessary but also taking ownership as needed to manage customer expectations
- Get your customers’ voices heard by clearly communicating product development priorities and business value to Cognite’s Product and Engineering teams
- Contribute to the wider Cognite team culture and development by collaborating on team initiatives and building best practices for repeatable implementation processes.

**Who You Are**:

- 3+ years experience in leading technology implementation projects for Enterprise customers
- Experience in industrial digitalization projects or product development of IoT, cloud solutions, or machine learning
- Proven ability to execute on end-to-end SaaS project cycle
- scoping, delivery, training, and renewal
- Ability to manage complex stakeholder landscapes (customers, end-users, internal resources, partners, etc.)
- Strong writing, presentation, and communication skills, including the ability to lead meetings and manage expectations
- Bachelors in Business, Engineering, Computer Science or similar (Masters/MBA preferred)
- Bilingual in English and Spanish is required

**What Will Set You Apart**:

- Experience at a high-growth start-up organization and/or fast paced consulting preferred
- Hands on software development or IT experience strongly preferred
- Knowledge of heavy asset industry - oil & gas, power & utilities, or manufacturing
- Comfortable and confident in independently running executive review meetings, engaging with C-level sponsors
- Enjoy challenges and dare to set ambitious goals that drive innovation within a fast growing global tech company
- Trilingual in English, Spanish and Portuguese

**What Makes Us Great**:

- An opportunity to make an impact on the industrial future and be part of disruptive and groundbreaking global projects
- High level of autonomy, ability to influence decisions and to learn from mistakes
- Work alongside a driven, engaging team with in-depth software expertise and industry experience
- Flexibility in work location
- Focus on agility and velocity, openness, togetherness, impact, and curiosity
- Join a team that truly lives their values and brings their whole selves to Cognite

**Benefits & Perks**:

- Benefits will be aligned with