Interaction Expert

hace 7 días

Colombia Teleperformance A tiempo completo

Overview:
The
**Interaction Expert** must be able to comprehend and analyze the reason why the customer is contacting and the appropriate procedure to resolve it. During the process, the agent must provide a specific resolution to each customer and assure an excellent call handling to meet customer expectations. In addition to politeness, empathy, soft skills, fluency with American English and focus on serving the caller are important requirements

Work from Home

**Salary**: 2'200.000 COP

Up to 35% performance bonuses

Overnight shift

Career plan

**Responsibilities**:

- Handle and carefully respond to all inbound and outbound customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding
- Maintain a continual working knowledge of our client’s products, services and promotions
- Accurately document and update records in required systems

Qualifications:
**Technical Skills**
- High school graduate (must present diploma or certificate)
- English Level: 80%

**Competencies and Specific Skills**
- Communication skills
- Customer orientation (Empathy)
- Attention to detail

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