Subject Matter Expert

hace 2 semanas

Colombia Optum Global Advantage A tiempo completo

**Número de la requisición**: 2069106

**Categoría de la vacante**: Servicio al cliente

**Ubicación**: Bogotá, Distrito Capital de Bogotá

Trabajos con UnitedHealth Group

Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional continuo para usted. Mientras le apoyamos con las últimas herramientas, capacitación avanzada y la fuerza unida de los compañeros de trabajo de alto calibre, usted puede continuar siguiendo el camino **del mejor trabajo de su vida. **SM**

At Optum Global Advantage, we built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life’s best work.**sm**

**Purpose of the position**:The Subject Matter Expert is a fully trained customer service representative (rapid response) who has attained expert knowledge in responding to members inquiries and complaints and troubleshooting problems with services.

**Main Responsibilities**:

- Provide knowledge, resources, and information to support agents.
- Address customer concerns in an accurate and timely manner.
- Assist advisors in soliciting material and updating accounts.
- Ensure accuracy of content.
- Coach and train agents to enhance customer interaction and provide guidance to advisors.
- Demonstrate thorough knowledge of products and services and their competitive advantages through continuous self-improvement and adherence to quality standards.

**Formal Requirements**:

- High school degree, bachelor’s degree, or equivalent experience.
- English Proficiency
- MS Office Tools skills (preferred)
- 6 months to 1 year of experience at related roles - (Applies only for External applicants)
- Fundamentals in UHOne are required (Applies only for Internal applicants)

Careers with Optum. Here's the idea. We build an organization, around one big goal; to make the health system work better for everyone. So whether it's how we use the vast amount of health information that has been universally accumulated, or how we guide health or lifestyle decisions, or how we manage pharmaceutical benefits for millions of people, our first goal is to leap beyond the status quo and discover new ways to serve people. Optum, part of the UnitedHealth Group family of businesses, brings together the brightest minds and pioneering ideas about where the health system should go to achieve its greatest potential. Which for you means working in highly productive teams that tackle the most sophisticated problems that really matter. Optum, incredible ideas in an incredible company and a unique opportunity to do **the best work of your life.**SM**

Key words: SME, floor support, Bogota, Colombia.

Información adicional sobre la vacante

**Número de la requisición**
2069106

**Segmento de negocio**
Optum Global Advantage

**País** CO

**Vacante de teletrabajo**
No

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