Tqm Support Associate Young Professional

**We help the world run better**

**ROLE DESCRIPTION**:
CoEs provide high-quality support services in the framework of Premium Engagements and Enterprise Support for our customers.

With our new ONE Service initiative CoEs will focus on the following key customer-centric principles:

- Focus on customer success
- Simplify the customer experience
- Scale a global integrated delivery model for all services

Position title: TQM Support Associate Young Professional

Location: Bogota or Medellin in a Hybrid work set-up (Remote and office when required)

Duration: Temporary up to 2 years

**EXPECTATIONS AND TASKS**:

- Delivery ONE Service projects workstreams like Project Management, Integration and Development, Test Management or User Training
- Co-operates with the Focus TQM to answers difficult functional or technical questions and executes concrete tasks
- Takes the full responsibility for the quality of the delivered tasks and is accountable for the success
- Delivery Onsite & Remote Services for MaxAttention, Active Embedded and Mission Critical
- Support (Escalations & Task forces, MCS Back office) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services and System Landscape Optimization (SLO)
- Deliver Guided Implementation
- Delivers root cause analysis of complex situations
- Learns to deliver onsite services as functional expert for broad area of topics
- Leads delivery teams and takes customer project responsibilities
- Handles critical customers
- Actively provide customer feedback to development based on delivery
- Drive the development of necessary supportability features and support offerings
- Assess the impact of business changes and product innovations
- Manages internal service development projects
- Delivers high-end services without tool support
- Develops comprehensive service offerings and drives industrialization
- Develop the expertise in their team and take ownership for all customer deliveries
- Analysis if functional gaps in ICC
- Execute customer developments in context of ICC
- Establish OCCs and necessary IT processes at customers
- Implement specific best practice operations scenarios
- Develop trainings, specifications and documentation
- Covers at least one of the workstreams of projects.
- Service Development:

- Initiate and leads new initiatives and activities for preventive services
- Develops concepts for service / business process / product development / best practices
- Gives feedback to development to enhance/adapt existing services, business process, products and functions
- Builds up expert knowledge and develops support services for new products/components and ramp-up solutions
- Adapts standard service products to customers' individual needs
- Is driver in projects and key project member
- Additional Tasks
- Participate in internal projects driven by internal requirements
- Train and coach other CoE Engineers
- Organizes delivery and development activities for group of people
- Can communicate with senior management
- Negotiation Skills

**WORK EXPERIENCE**:

- Working experience in the area is a plus; but must not exceed 2 years of experience

**EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES**:

- Must be a recent University graduate or maximum of 2 years from Graduation
- Open to various educational backgrounds; Technical careers preferred
- Executes different type of delivery activities
- Fulfills expert role in external or internal project teams
- Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the AGS Mission Control Center.
- Project Management skills
- Team lead skills
- English: Fluent

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 366871 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.