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Customer Service Specialist
hace 2 semanas
Do you enjoy connecting with people and making them feel comfortable? Are you great at giving a warm first impression? Do you have a C1, fluent level of English? If you’re excited about creating a positive impression and helping customers get started with our awesome services, we have a fantastic role for you as a Welcome Call Specialist at Puulse
At Puulse, we believe that every new beginning should be met with warmth and support. As a leading Canadian marketing company, we are dedicated to delivering exceptional experiences from the very start. Join us in the role of Welcome Call Specialist and play a pivotal role in ensuring our clients feel taken care of and confident.As a Welcome Call Specialist, you will be the friendly representative that greets our new clients, guiding them through an informative and engaging onboarding process.
Your primary goal is to create a welcoming and reassuring environment, building rapport and setting the tone for a lasting and positive relationship with clients We are looking for a friendly, approachable, and composed woman to join our Welcome Call team.This role is greatly focused on being warm and welcoming, patient, and helpful within our awesome team. Our Welcome Call team is a very special and valued group of people in our company who work closely with the sales team to onboard new customers, utilizing their exceptional interpersonal skills.
**Responsibilities**:
- Initiate welcome calls to new clients, serving as their first point of contact after being passed on from our sales team who you will also grow to know
- Create a warm and friendly atmosphere during these introductory calls, putting clients at ease, answering questions they may have, and showing them around their new product. A woman is likely more suited for this role.
- Provide an overview of the product/service, highlighting key benefits and features to ensure a clear understanding.
- Customize conversations to address specific client needs, demonstrating your attentive and personalized approach.
- Collaborate closely with our sales teams to ensure a smooth transition from the sales call to welcome call.
- Maintain accurate and organized records of each interaction to facilitate future action and follow-ups.
Why Join Us:
- Competitive salary starting at 800 USD per month, with uncapped commissions.
- Current hires in this role are making 1200-1500 USD per month, easily.
- Extremely collaborative and supportive work environment in the Puulse family.
- Massive opportunity for professional growth and development within a dynamic team - you can move to sales from this role with ease later down the line.
- Make a meaningful difference by setting the tone for exceptional client experiences.
**Requirements**:
- Excellent communication skills, with a natural ability to engage and connect.
- Empathetic and patient demeanor, ensuring that clients feel heard and understood.
- Strong active listening skills to identify client needs and tailor responses accordingly.
- Proficient computer skills to navigate systems and record information accurately.
- Attention to detail, ensuring that each interaction is accurately documented.
- Adaptability and flexibility to accommodate varying client personalities and communication styles.
- Previous experience in customer service, onboarding, or a related role is a plus.
