Noc Tier 2 Engineer

hace 3 días


Colombia TESYS NETWORKS A tiempo completo

**General Description**:
The NOC Tier 2 Engineer is responsible for resolving incidents escalated and providing constant updates to the customer.

**Primary Job Functions**:
Ø Guarantee resolution to different Incidents escalated from NOC or from the customers.

Ø Work with service providers, vendors and customers to drive issues to resolution.

Ø Investigate and complete reason for outage (RFO) reports on all network outages.

Ø Accept call overflows for the front-line NOC Tier 1.

Ø Administer all network equipment, hardware and software upgrades.

Ø Operate the core network having a strong background on routing protocols such as OSPF and BGP, on technologies like MPLS

Ø Perform switch, router and firewall activations for new and existing customers.

Ø Automate network monitoring to provide a proactive approach to mitigate network issues.

Ø Serve as the technical point of contact for the customer.

Ø Mentor and train Tier 1 NOC Analysts.

Able to work on different Projects Customer oriented network functioning improvement.

Ø **Certification**:Routing, Switching, CCNP (preferred)

Ø Strong written and verbal English communication skills.

Ø Strong analytical and problem-solving skills.

Ø Networking and analytical skills, Ethernet, TCP/IP routing, Network packet analysis tools use.

Ø Teamwork skills



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