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**General Description**:
The NOC Tier 2 Engineer is responsible for resolving incidents escalated and providing constant updates to the customer.
**Primary Job Functions**:
Ø Guarantee resolution to different Incidents escalated from NOC or from the customers.
Ø Work with service providers, vendors and customers to drive issues to resolution.
Ø Investigate and complete reason for outage (RFO) reports on all network outages.
Ø Accept call overflows for the front-line NOC Tier 1.
Ø Administer all network equipment, hardware and software upgrades.
Ø Operate the core network having a strong background on routing protocols such as OSPF and BGP, on technologies like MPLS
Ø Perform switch, router and firewall activations for new and existing customers.
Ø Automate network monitoring to provide a proactive approach to mitigate network issues.
Ø Serve as the technical point of contact for the customer.
Ø Mentor and train Tier 1 NOC Analysts.
Able to work on different Projects Customer oriented network functioning improvement.
Ø **Certification**:Routing, Switching, CCNP (preferred)
Ø Strong written and verbal English communication skills.
Ø Strong analytical and problem-solving skills.
Ø Networking and analytical skills, Ethernet, TCP/IP routing, Network packet analysis tools use.
Ø Teamwork skills
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