Noc Engineer

**General Description**:
The primary focus is to ensure customer communication about their network’s status.

**Primary Job Functions**:
Ø Detect alarms / events on customers’ monitoring tools or company monitoring tools.

Ø Open incidents in incident ticketing systems and report them to the customers within SLAs.

Ø Provide timely follow up about incidents status.

Ø During problem escalations, act as a liaison between customers and Tier 2 support.

**Required Skills**:
Ø Strong written and verbal English **communication **skills, B1.

Ø Networking and analytical skills, Ethernet, TCP/IP routing, Network packet analysis tools use.

Ø Teamwork skills

**Education**:
**Engineering (graduated )**: Networking, Telecommunication, Telematic, Electrical, Electronic or related

**Certification**:Routing, Switching, CCNA (preferred)

**Work Details**:

- Work on Site, Medellin
- Antioquia
- Shift 24x7 364 days
- Contract Direct with US Company
- American Calendar
- English B1 onwards is essential
- Salary: $3,500,000 - $4,000,000 per month

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: $3,500,000 - $4,000,000 per month

Ability to commute/relocate:

- Medellín, Antioquia: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have experience on troubleshooting and technical support via phone, web-based tools?

**Experience**:

- Routing, Switching: 2 years (required)
- Networking, Telecommunication, Telematic: 2 years (required)

**Language**:

- English (required)