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Sales & Intake Manager
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**Job Description: Sales & Intake Manager (Business Development)**
Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the U.S. Our fast-growing, mission-driven law firm in Phoenix, AZ is dedicated to humanitarian-based immigration and finding innovative solutions for seemingly impossible challenges.
We don’t just offer a job — we offer the opportunity to make a meaningful difference every day. Here, your work helps families live free, your ideas are valued, and your growth is limitless.
- Learn more about New Frontier Immigration Law here.
- Learn more about our CEO/Founder Hillary here.
- Learn more about our Core Values here.
**Role Objective**
The Sales & Intake Manager (Business Development) leads our client acquisition and intake operations, ensuring every prospect who reaches out to us is met with compassion, clarity, and strategic direction. This role is responsible for driving firm revenue through consultative sales leadership, managing and optimizing the intake process, and empowering a high-performing sales and intake team.
Success in this role means maintaining a seamless, efficient sales pipeline that transforms leads into loyal clients — enabling more immigrants to LIVE FREE through excellent legal representation.
**Responsibilities**
**Sales Leadership & Business Development**
- Drive client acquisition through inbound and outbound sales strategies.
- Develop and execute sales plans to meet and exceed monthly revenue targets.
- Manage and optimize the full sales pipeline, from lead generation to retention.
- Conduct consultations with potential clients to qualify cases and build trust.
- Create and present compelling proposals and fee agreements aligned with firm standards.
**Intake Process Management**
- Oversee the entire client intake journey, ensuring a high conversion rate from lead to signed client.
- Ensure accurate data collection, documentation, and case evaluation.
- Collaborate closely with legal teams for seamless case handoffs and communication.
- Maintain compliance with all legal and ethical requirements throughout the intake process.
**Team Leadership**
- Lead, coach, and develop a team of intake specialists and sales representatives.
- Establish clear performance goals, conduct regular coaching, and maintain accountability.
- Host team meetings and training sessions to uphold client communication excellence.
**Analytics & Reporting**
- Track and analyze key performance indicators (KPIs) such as conversion rates, lead response times, and client acquisition costs.
- Deliver clear, data-driven insights to leadership through weekly and monthly performance reports.
- Identify opportunities to improve sales performance and process efficiency.
**Requirements**:
- Bilingual: English and Spanish required.
- 5+ years of sales management experience (legal services preferred).
- Proven record of exceeding sales goals and driving team performance.
- Proficiency with CRM systems (e.g., HubSpot, Clio Grow, Lawmatics).
- Strong understanding of legal ethics and client confidentiality.
- Exceptional communication, leadership, and analytical skills.
- Ability to work in a hybrid (remote + in-office) environment.
Join us and help immigrants LIVE FREE through compassionate, innovative, and effective legal representation.
