(Senior) Customer Success Manager

**Allow us to introduce ourselves**

Hello there We’re Appinio, the fastest (and coolest) market research platform. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make better data-driven decisions.

We started out in Hamburg back in 2014 but we’re now humbled to call the world our playground, with over 200 employees spread across 25 cities (we’re remote-first), 2000+ international clients and a panel reach of 7 million, globally.

Want to be a part of the Appinio movement?

**Your mission as a (Senior) Customer Success Manager**

As Appinio continues to revolutionize and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission and supports clients to fully leverage the power of our platform. As we continue to grow, we are seeking a talented **(Senior) Customer Success Manager **(M/F/d) based in LatAm to join our team.

As a (Senior) Customer Success Manager, your role will be pivotal in establishing and nurturing robust client relationships, encouraging Appinio's platform utilization, and maximizing customer value. You'll have the unique opportunity to take charge of a major customer in the FMCG industry, while also working with additional clients to contribute to our Latam region's success. Collaboration is key, and you'll closely work with our Sales, Product, and Operations teams in Latin America, as well as our Global Customer Success team, to harmonize strategies and ensure a seamless customer journey. This position offers an exciting opportunity to be part of a dynamic and innovative team in a growing market.

**What you’ll be doing**
- Serve as the primary point of contact for our key account in the FMCG industry in LatAm
- Build and maintain strong relationships with key stakeholders within the client's organization
- Understand the client's business goals and objectives and work to align our services with them
- Proactively identify opportunities for account expansion and value-add services
- Monitor customer health, usage patterns, and satisfaction levels
- Collaborate with the Product team to provide customer feedback and help shape product enhancements

**You will thrive in this role if**
- You have a proven track record in managing large accounts, especially in the LatAm region, with a preference for experience within the FMCG industry
- You have extensive experience in customer success, coupled with strong consultancy and technical savvy
- You have demonstrated success in driving customer satisfaction and retention
- You have a background in the market research industry
- You have commercial capabilities and a deep understanding of financial account management
- You have product knowledge and proficiency in using customer success tools
- You have data analysis and reporting skills
- You have excellent communication and interpersonal skills
- You have problem-solving and conflict resolution skills
- You have strategic thinking and account planning abilities

**What’s in it for you?**
- **Flexibility Policy** - meaning there is no hard cap on the number of vacation days
- **Udemy L&D Platform** - full access to 22,000+ courses and certifications to deepen your knowledge as your career progresses
- All the hardware you need and **your own MacBook**
- Appinio is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._