Junior Customer Success Manager

hace 7 días

Bogota, Colombia Rockwell Automation A tiempo completo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
The **Junior Customer Success Onboarding Manager** represents the face of Rockwell to our new customers.

This professional will set up customers for immediate success by facilitating the onboarding end-to-end process for new accounts, educating new customers, helping solve initial problems, and ensuring the smooth adoption of our products and services.

Will work to understand customer needs, providing hands-on helping them with their first steps and improving the overall processes regarding customer onboarding experience.

Must have a positive attitude and delivers a consistently great experience for our new customers.

A collaborative approach is key as this role is expected to contribute ideas and initiate tactical improvements to the overall onboarding process.

**Key Responsibilities**:

- Understand and document customer's business drivers and KPIs.
- Effectively deliver engaging enablement on RA resources such as onboarding, training, working with Remote Support, Portal and assuring adoption.
- Conduct onboarding presentation with internal and customer stakeholders
- Help drive early adoption and reduce the customer Time to Value (TTV).
- Understand and document customer's deployment project scope, integration requirements and stakeholder roles & hierarchy to ensure successful transitions to the Customer Success Manager team after onboarding.
- Contribute to the design and improvement of internal processes to enhance efficiency and customer experience during onboarding.
- As soon as leads become clients, you are their go-to person focusing on driving customers' adoption of our services and software’s proactively.
- Train and onboard new customers and help them to be successful.

**Skills, Knowledge, Experience and Education**
- Fluent in English, Spanish and Portuguese.
- One year of customer-facing experience
- Skilled in delivery training and presentations.
- Bringing first value online experience.
- Knowledge about B2B sales and the consultative selling method
- Comfortable working in a fast-paced SaaS environment and having the ability to handle multiple onboarding accounts simultaneously.
- High level of professionalism and the ability to maintain an enthusiastic, service-oriented attitude under pressure.
- Self-motivated by results and driven toward excellence in service.
- Ability to work independently with mínimal supervision while exercising sound judgment.

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