Customer Service Senior Manager
hace 6 días
The Service Sr. Manager is a senior management level position responsible for accomplishing results through the management of Customer Service teams that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Manage one or more teams in the Customer Service function; division is based on line of business or product and span of control - Resolve issues that include uncommon and complex situations with significant organizational impact - Evaluate team’s performance and make recommendations for pay increases, promotions, terminations, hiring etc. - Develop leaders by providing guidance and mentorship in conjunction with succession planning - Develop employees and their skill sets to expand each team’s capabilities and provide growth opportunities - Recommend new work procedures and contribute to the development of new customer service techniques, models and plans - Drive organizational change through innovation and process improvement, eliminating friction points for team - Achieve team performance excellence to ensure high quality and high volume productivity **Qualifications**: - 6-10 years of related experience in senior level role with commensurate people management experience - Working knowledge of Design Thinking, Lean and Agile - Proficient project management skills - Effective English written and verbal communication skills - Influencing and relationship management skills **Education**: - Bachelor's/University degree, Master's degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Customer Service - **Job Family**: Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Service Manager
hace 2 semanas
Bogota, Colombia Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Resolve issues...
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Senior Customer Service Representative
hace 2 semanas
Bogota, Colombia Optum Global Advantage A tiempo completo**Número de la requisición**: 2053213 **Categoría de la vacante**: Servicio al cliente **Ubicación**: Bogotá, Distrito Capital de Bogotá Trabajos con UnitedHealth Group Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional...
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Customer Service Manager
hace 1 semana
Bogota, Colombia Rappi A tiempo completo**YOUR NEXT STEP IS AT RAPPI!** Rappi is one of the first Latin American unicorns and a start-up that continues to focus on growing and making life easier for our users. As a company, we seek to continue improving the services we already offer, add more to our offer and continue expanding throughout the Latin American continent.**Role Objective**: -...
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Senior Customer Service
hace 5 días
Bogota, Colombia Wework A tiempo completo**Senior Customer Service** **About Us** WeWork began in 2010 with a vision to build the first global physical platform designed to bring people together. Today, we offer access to a desk, an office, a headquarters, or an entire building in hundreds of cities around the world; with over a third of the Fortune 500 companies being part of the WeWork...
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Service Excellence Manager
hace 1 semana
Bogota, Colombia Brenntag A tiempo completo**Service Excellence Manager**: Our team in **Bogotá** currently has an opening for a **Service Excellence Manager** The Service Excellence Manager LA is responsible for creating and developing positive and memorable experiences for customers in the region. Improving Customer Experience and Service Excellence will increase customer loyalty and retention,...
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Customer Service
hace 1 semana
Bogota, Colombia HumanCentric A tiempo completoYou Will Be Responsible For_ - Providing high quality, customer-focused service by solving customer problems quickly and efficiently; - Engineer solutions by providing instruction and education to customers, Ordering replacement products, and processing refunds and exchanges; - Triaging and escalating customer needs and requests as needed; - Systematizing...
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Senior Team Manager-customer Experience
hace 2 semanas
Bogota, Colombia Sutherland A tiempo completoJob Description Sutherland is seeking an organized and reliable person to join us as a Customer Experience Senior Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Customer Experience Senior Team...
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Customer Service Sr Analyst
hace 23 horas
Bogota, Colombia Citi A tiempo completoThe Institutional Customer Service Manager is an intermediate management-level position responsible for providing full leadership and direction of a team to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external...
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Team Manager Customer Service Program
hace 23 horas
Bogota, Colombia Full Potential Solutions A tiempo completoOverview: Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our...
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Customer Service Sr Specialist
hace 6 días
Bogota, Colombia Johnson & Johnson A tiempo completo**CUSTOMER SERVICE SR SPECIALIST** At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and...