Technical Analyst 4-support

hace 4 días


San Vicente Ferrer, Colombia Oracle A tiempo completo

Technical Analyst 4-Support-22000AZC

**Applicants are required to read, write, and speak the following languages***: English, Spanish, Portuguese

**Preferred Qualifications**

**Job Description**:
Preferred Qualifications

Job Details
Customer Support engineer on EBS/Oracle Fusion Cloud regarding Localizations and integration process it is expected:

- Experience in implement LAD Localization process in EBS and Oracle Fusion Cloud
- Graduate in Computer Science or similar
- Spanish/English speaker
- Good written and verbal communication skills and strong teamwork capabilities
- Be able to create and maintain documentation in English, and White Papers/Notes on support portal
- Travel availability
- Availability to work with flexible shifts
- Team player
- Ability to Multi-task a must
- Have basic knowledge of Oracle Middleware (SOA Suite/BPEL) and OIC (Oracle Integration Cloud)
- Analytical skills required to attend customer tickets as Oracle Support.
- Be able to work on a stressifull environment but gentle with customer
- Be able to interact with development team and QA
- Be able to self study new business requirements, new Oracle products, new technologies creating the Business Requirement Definition when needed
- Highly motivated to become an expert in terms of business flow of new solutions
- Should be comfortable presenting to a large audience and addressing questions on LAD Localizations solutions
- Should be comfortable to present the proposal solution on meeting with customers
- Should be comfortable to create and conduct training
- knowledge in the Purchase to Pay and Order to Cash cycles in terms of functional and technical
- Be able to elaborate the test plan to propose on the customer support in order to evaluate the problem

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

**Job**: Support

**Travel**: Yes, 25 % of the Time

**Location**: CO-CO,Colombia-Bogota

**Job Type**: Regular Employee Hire

**Organization**: Oracle



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