L2 Technical Support Engineer

hace 1 semana


Colombia Mirantis A tiempo completo

Company Description

Mirantis helps organizations ship code faster on public and private clouds. The company provides a public cloud experience on any infrastructure from the data center to the edge. With Lens and the Mirantis Cloud Native Platform, Mirantis empowers a new breed of Kubernetes developers by removing infrastructure and operations complexity and providing one cohesive cloud experience for complete app and devops portability, a single pane of glass, and automated full-stack lifecycle management with continuous updates.

Job Description

Mirantis is adding an **L2 Technical Support Engineer** to our team We are seeking a Technical Support Engineer to provide world-class technical support for Mirantis Cloud Infrastructure technologies. These technologies include Mirantis OpenStack for Kubernetes and Mirantis Cloud Platform. You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Solution, Engineering, and Product Management to represent the voice of the customer.

**Main Responsibilities**
- Proactively manage, troubleshoot, and utilize private cloud deployments based on OpenStack
- Work closely with the engineering team: Report product bugs, Request new features, etc.
- Contribute to Knowledge Base for Mirantis Customers and the rest of the team.
- Manage your workload properly to make sure all customer requests and issues are tracked and handled in a timely manner
- Occasionally work and be on call during weekends and holidays
- Have fun

Qualifications
- High School diploma or equivalent required, four-year college degree preferred or work history equivalent (3+ years software engineering experience)
- ** Fluent English speaking and writing skills required.**:

- 1-2+ years of technical support or engineering or equivalent experience
- Knowledge of OpenStack
- Strong Linux system administration and troubleshooting skills
- Good understanding of networking concepts and protocols
- Good knowledge of virtualization solutions (libvirt, KVM, VMWare)
- Ability to read and understand Python code; good shell scripting skills

Additional Information
**What does Mirantis offer you?**
- Work with an established leader in the cloud infrastructure industry.
- Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies.
- Be a part of cutting-edge, open-source innovation.
- Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued.
- Receive a competitive compensation package with strong benefits plan and stock options.

We are a Leader for Container Management in G2 (#2 after AWS)



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