Project Manager

**Job Category **:Customer Success Group **Job Details**: **About Salesforce**: Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three radical ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new coordinated corporate philanthropy model. These founding principles have taken our company to phenomenal heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world **About the role**: - Lead project; supervise and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success. - Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project. - Track utilization of project resources and lead this against the resource allocation and budget. This includes on time entry and approvals for project timesheets. - Run daily execution of project implementations. Support the planning, tracking, documentation and status updates for the project. - Able to handle one or two large projects or a couple of small to medium sized interrelated projects requiring sophisticated multi-functional teamwork. - During the course of a project, be the primary customer interface and perform project management activities that ensures alignment to Salesforce methodology - Exercise solid project leadership skills combined with strong eye for business and in-depth problem solving skills. - Facilitate requirements capturing and assist with the creation of project work, as needed. - Drive & Coordinate the Activities for the creation of salesforce technical design documents for sophisticated projects, by working with Technical Architects and Developers, organizing them for success. - Adopt a standardized development lifecycle methodology for all projects. - Find opportunities to demonstrate all Salesforce technologies. - Facilitate review sessions with the client and the team. - Participate in end to end implementation planning including project management, issue management and communication. - Lead UAT with end users including coordination and user acceptance sign-off. - Leverage business knowledge and expertise to drive business process improvements. - Establish and maintain trusted advisor relationships with client project partners by providing vision and future product road-mapping. - Have difficult conversations regarding budget, resources and timeline and formally gain and communicate outcomes of those meetings. **About you**: - You have experience in project management role leading enterprise-scale CRM projects, experience implementing Salesforce solutions preferred - Demonstrated leadership skills with direct responsibility for running project teams, budget and schedule against a customer or vendor contract - You have the ability to lead Director+ level internal and external project collaborators. - Outstanding and effective social skills; along with good interpersonal skills both verbal and written; ability to run and connect with remote teams during non-traditional business hours (both in English and Spanish) - You have experience working with small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members, and proactively handle project risks - Ability to proactively identify and handle project risks - Ability to work optimally in a fast paced, high energy, team-oriented environment - Ability to multi-task - Open to travel (at least 75% of the time) - Agile SCRUM Master Certification - PMP Certification **Accommodations**: **Posting Statement**: At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Sa