Trilingual Customer Service
hace 4 semanas
We are seeking a **New Patient Coordinator **for our new medical team This position is responsible for processing and verifying all new patient referrals, scheduling appropriate appointments and verifying insurance requirements; providing excellent care, collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism.
**This is a Full Time position. (On-site in Medellín, remote everywhere else)**
**What You’ll Do**:
- Process and verify new patient referrals in a timely manner.
- Coordinate and schedule new patient appointments for multiple providers using a computerized scheduling system.
- Use multiple patient management softwares to validate insurance verification.
- Import and manage new patient packets from the website and oversee any problems that may occur while importing.
- Create new patient accounts within the scheduler.
- Obtain necessary medical record information from referring providers to complete the new patient process.
- Educate potential patients on the care process, pricing options with the goal of qualifying whether they are patients able to be treated and booking for an appointment with a provider.
- Electronically assign documents such as orders, operation notes, consents, outside records, procedures, and therapies, using standard classification systems within the electronic medical record (EMR) chart.
- Schedule and bills all IME’s (Independent Medical Exams) with attorney offices and Workman’s compensation companies.
- Registers new patients by completing website packets.
- Documents work processes as required.
- Always acts in a friendly manner toward all patients, family members, coworkers, and other internal or external customers.
- Maintain confidentiality of information on patients.
- Process web based referrals.
**What You’ll Bring**:
- Strong spoken and written English level (C1 or better)
- Minimum of one year of customer service and sales experience
- Experience as a new patient coordinator preferred.
- Basic typing and keyboarding skills
- Strong oral and written communication skills
- Ability to multitask efficiently and effectively
- Good interpersonal and organizational skills
- Highly detail oriented
- Ability to comprehend established office routines and policies
- Medical experience is helpful but not a necessity
**We Offer You**:
- Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose.
- Flexible working environment (Hybrid/Remote)
- One-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work.
- Private health insurance for you plus a family member
- Discount on lunch with our partner restaurants (applicable only if on-site)
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