Call Center

**Pay - $5.00 - $6.00 USD Hour**

As a **Call Center Representative**, you will be the first point of contact for patients seeking assistance. Your primary role is to provide excellent customer service by answering incoming calls, assisting patients with their inquiries, scheduling appointments, and addressing any other needs related to medical services.

**Key Responsibilities**:

- **Answering Incoming Calls**: Respond promptly to calls from patients, addressing inquiries, concerns, and scheduling requests in a professional manner.
- **Scheduling Appointments**: Assist patients in scheduling, rescheduling, or canceling medical appointments in a timely and accurate manner.
- **Patient Intake & Verification**: Collect necessary patient information, verify insurance details, and update records in the patient management system.
- **Medical Triage (if applicable)**: Perform basic telephone triage by assessing patient symptoms and routing calls to the appropriate medical department or professional based on established protocols.
- **Data Entry & Documentation**: Accurately record patient interactions in the system, ensuring all details, outcomes, and follow-up actions are documented clearly.
- **Outbound Calls**: Make outbound calls for appointment reminders, follow-up care, or medical inquiries as needed to ensure patients receive appropriate care.
- **Maintain Confidentiality**: Safeguard all patient information in compliance with HIPAA and other privacy regulations, maintaining strict confidentiality at all times.

**Skills and Qualifications**:

- **Bilingual (English and Spanish) required.**:

- Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- Ability to multitask and handle a high volume of calls in a fast-paced environment.
- Attention to detail, particularly when handling sensitive patient information.
- Knowledge of medical terminology and healthcare practices is preferred, but not required.
- Previous experience in a call center or customer service role, particularly in a healthcare setting, is a plus.
- Empathetic, professional, and patient-focused demeanor with excellent interpersonal skills.

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English (required)