Help Desk Technician

hace 3 días

Bogota, Colombia Milestone Technologies A tiempo completo

*Interested applicants must submit their resume in English.
- Act as the primary contact for all internal IT support requests.
- Provides hardware,software, and account Service Desk support and technical education to end users on computer, mobile devices, and printers.
- Troubleshoots Mac, Windows and Linux software and hardware for end users through service desk walk-ups, chat, video conference and Jira.
- Troubleshoots iPhone and Android mobile phones, iPads, Mifi’s, RDK kits and other IT related hardware in-office, such as printers.
- Triage, assign, resolve, or escalate all incoming tickets.
- General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
- Acts as smart hands services for enterprise Tech Services teams.
- Procures, provisions and deploys equipment for end users
- Work with external vendors (ie Dell, CDW, Thresher, Arkphire, etc)
- Oversees the replenishment and allocation of inventory to their appropriate locations.
- Onboarding administration.
- Prepares new hire hardware for deployment.
- Educate new hires on new software and technology related procedures to secure a swift onboarding process.
- Performs set-ups, break-downs, and transports equipment, such as monitors on an as-needed basis for new and existing end users.
- Procures AV equipment
- Manage AV tickets and drive resolutions through the Jira ticketing system.
- Break/fix resolution for AV software and hardware
- Examines, designs, and implements new internal procedures to improve office procedures.
- Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
- Contact and collaborate with software and hardware vendors to solve technical issues as needed.

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