HR Shared Services Associate

**ABOUT US**

Velocity Global is one of the fastest-growing companies in the world and hands down one of the greatest places to work from anywhere. We accelerate the future of work beyond borders. Our global work platform simplifies the employer and employee experience through cloud-based workforce management technology, personalized expertise, and unmatched scale. As the largest global Employer of Record (also known as International PEO) in 185 countries and all 50 United States, more than 1,000 brands rely on Velocity Global to build global teams without the cost or complexity of setting up foreign legal entities or state registrations. The company offers additional services including Independent Contractor Compliance to assess a workforce, and Agent of Record (AoR) to streamline payments to contractors. Velocity Global was named a “Leader” in Global Employer of Record services by prominent analyst firm NelsonHall. Founded in 2014, we have hundreds of employees across five continents.

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We are currently looking to hire a HR Shared Services Associate to join our growing Global Delivery Centre team. This team strives to improve scalability by reducing employee utilization on non customer-facing, repeatable tasks and improving turnaround times for bottleneck tasks.

**RESPONSIBILITIES**
- Provide high quality service support to our global offices in collaboration with the Client Services Team, Payroll, Finance, IT, Operations, International Velocity Global teams and local service providers across the globe
- Work on adhoc [20%] and recurring projects [80%] and work together with the Global Delivery team completing the projects on time, on budget
- Perform administrative tasks on Velocity Global’s HRIS Platform including creation of payroll requests, maintenance and audit of employee profiles, uploading of monthly payslips etc.
- Creation and modification of expense policies in our expense management platform
- Ensure all projects are tracked in the internal project management tool
- Ensure service delivery according to OLAs and maintain high quality of service
- Work closely with stakeholders and develop good relationships across different functional teams
- Ensure high levels of data accuracy and data integrity throughout systems

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.

**Q**UALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- BSc/BA in Business Administration / Human Resources or equivalent certification
- 2+ years of experience in international Shared Service Centers / BPOs or equivalent providing administrative support and work experience in cross functional administrative projects
- Should have experience in working across different times zones, preferably in a 24/7 setup
- Experienced in working with different ticket management systems
- Business proficiency in the English language required
- Research-oriented, exceptional organizational skills and attention to detail with ability to quickly assimilate information
- Excellent presentation, verbal and written communication and listening skills
- Strong consultative customer service and project management style
- Technology-literate, including Microsoft Office and Google suite
- Drive, strong work ethic, and a passion for creating an unparalleled customer experiences...it should be in your bones

**OUR VALUES**

**Velocity** - Exceeding expectations of our customers, colleagues, and ourselves by delivering swift and effective results.
**Integrity** - Doing right by our customers, colleagues, and ourselves through honest and ethical actions.
**Be Bold** - Daring to take risks, learn, and grow to benefit our customers, colleagues, and ourselves.
**Empowerment** - Owning our decisions and being accountable for the impact we have on our customers, colleagues, and ourselves.
**Service** - Supporting our customers, colleagues, and ourselves with respect and empathy.

We have a passion for all things international business and thrive in a fast-paced, high-growth environment. If you want to work for a professional, global, inclusive, and innovative company, we’d love to meet you

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