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Trilingual Analyst Customer Service Ops
hace 2 semanas
**Job Function**:
Customer Management
**Job Sub Function**:
Customer Service Operations
**Job Category**:
Professional
**All Job Posting Locations**:
Bogotá, Distrito Capital, Colombia
We are hiring the best talent for **Trilingual**Customer Service (Portuguese, English & Spanish)** to be located in **Bogotá,Colombia (Relocation not applicable)**
**Key Responsibilities**:
- Access enabling technology to complete client inquiries and transactions.
- Escalate complex transactions for resolution or contact with third party vendors as appropriate.
- Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. in order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services available to them
**Qualifications**
Education: High School required or Bachelor’s degree (preferred)
**REQUIRED**:
- Customer service experience
- ** Proficient in these 3 languages: Spanish (advanced required), English (intermediate required) & Portuguese (advanced required)**
- Demonstrates customer orientation and excellent customer service skills.
- Strong written and verbal communication skills; handles internal communications and external/client communications with detailed support and assistance
- Excellent telephone manner with clear, concise and professional communication skills
**PREFERRED**
- Experience with tools to report data, track and analyze trends and CRM (Salesforce preferred)
- Experience with end-to-end customers (is a plus)
- Contact Center and Service Center experience, HR and/or Procurement Service Center
- Understanding of HR Functional domains (Benefits, Compensation, HRIS, Workforce Data Administration, HR Generalist, Employee Relations, Procurement, billing, purchase orders, payment status).
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.
At Johnson & Johnson, we all belong.
