Sr Representative Customer Service Ops
hace 6 días
Johnson & Johnson is currently seeking a Sr Representative Customer Service Ops to join our Team located in Bogota.
The Customer Service - Regional - Sr Representant is a key point of contact for internal J&J functions and external parties to engage the Customer & Logistics Service (CLS) and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions, including: Supply Chain, Finance and Shared Services in order to resolve customer issues. The CS Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed.
Main Responsibilities:
Responsible for order management activities including:
- Scheduling deliveries and appointments
- Processing orders
- Order tracking and support to customer inquiries for new and existing orders
Responsible for invoice management activities including:
- Invoicing customer sales orders
- Facilitating invoice corrections
- Reviewing customer billing plans
- Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements
- Solve issues related to: Orders, Claims management, Returns management, Recall management
- Interact with other areas to find solutions
- Contact the customer with the final solution
- Develop deep insights into the needs of our patients, customers, markets and communities. Use insights to uncover important unmet needs.
- Challenge the status quo and adapt to change taking advantage of opportunities to have a positive impact. Identify and communicate meaningful risks, take appropriate action and demonstrate an awareness of the highest standards of quality and compliance.
- Engage in transparent and constructive conversations contributing to high-performance teams.
- Act with speed, flexibility and accountability to achieve goals.
**Qualifications**:
**Education**:
- University/Bachelor’s Degree or Equivalent
**Requirements**:
- Bilingual (Spanish and Portuguese)
- 3-4 years related experience
- Technical skills: MS Office.
- Soft skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications
Preferred:
- SAP experience
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential.
At Johnson & Johnson, we all belong.
-
Customer Service Representative
hace 2 días
Bogotá, Colombia IGT Solutions Private Limited A tiempo completo**Role: Customer Service Representative / Call Center Representative/ Sales Customer Service Representative** **Working days (5 days in a Week including weekend)** **Location : Bogota & Medellín** Main Duties and Responsibilities: 6+ months of call center or Customer service experience, in a multinational company is an required. Good to have experience...
-
Customer Service Representative
hace 2 semanas
Bogotá, Colombia The Personal Injury Hub A tiempo completo**About us** The Personal Injury Hub is a growing Marketing Consultant Firm in Miami, FL. Our goal is to connect our community with the best attorneys and medical centers in the country, that would legally represent a client after an accident. We are not a Law firm, however, we work closely with them. Our work environment includes: - Traditional office...
-
Customer Service Representative
hace 8 horas
Bogotá, Colombia IGT Solutions Private Limited A tiempo completo**Role: Customer Service Representative / Call Center Representative/ Sales Customer Service Representative** **Working days (5 days in a Week including weekend)** **Location : Bogota & Medellín** Main Duties and Responsibilities: 6+ months of call center or Customer service experience, in a multinational company is an required. Good to have experience...
-
Customer Service Representative
hace 2 semanas
Bogotá, Cundinamarca, Colombia Solvo Global SAS A tiempo completo**Horario: Availability from 7-7:30 M-F (puede trabajar un sábado al mes)** **Modalidad: Sura Rosales** **Position**:Customer Service Representative **Essential Duties and Responsibilities**: - Answering and Directing Calls - Patient Inquiry Handling - Service Quality - Information Provision - Judgment and Escalation - Patient Registration - Appointment...
-
Customer Service Representative
hace 6 días
Bogotá, Colombia Lean Solutions Group A tiempo completoEn Lean Solutions Group buscamos Customer Service Representatives para una reconocida empresa logística. Salario base: $3.200.000 COP Bono nocturno adicional: $300.000 COP (además del recargo legal si trabajas en la noche) Horarios disponibles: Opción 1: Lunes a Viernes 6:00 a.m. a 6:00 p.m. (40 horas semanales, horario asignado por...
-
Bilingual Customer Service Representative
hace 4 días
Bogotá, Colombia CMVC - Your School of Progress A tiempo completoBilingual Customer Service Representative We’re looking for a Bilingual Customer Service Representative to join our team in Bogotá ! Monday to Friday | 7:00 a.m. to 5:00 p.m. Join an educational project with social impact where you’ll connect with prospective students interested in studying at international universities. Your responsibilities will...
-
Customer Service Representative US
hace 2 semanas
Bogotá, Colombia Vantage Specialty Chemicals A tiempo completoJoin to apply for the Customer Service Representative US role at Vantage Specialty Chemicals . Overview The Customer Care Representative ensures that customers are provided best in class customer support, representing a seamless customer experience, with a focus on proactive customer communication and 'white glove' service to delight our customers. Key focus...
-
Customer Service Representative
hace 1 semana
Bogotá, Colombia Tuyo Health A tiempo completo**Join Tuyo Health as a Customer Service Representative!** Tuyo Health is a company dedicated to providing innovative healthcare solutions through top-tier customer support. We are committed to enhancing patient experiences and ensuring seamless communication in the healthcare industry. Do you have a **C1 English level** and experience in customer service?...
-
Customer Service Representative
hace 2 días
Bogotá, Colombia Callnovo A tiempo completo**Customer Service Representative (English & Spanish) - Remote** **Company**:Callnovo Inc.** **Key Responsibilities**: - Answer customer calls and address inquiries. - Manage and resolve missed calls. - Acquire in-depth product knowledge. - Complete additional customer-requested tasks. **Requirements**: - 1-2 years of customer service experience. -...
-
Customer Service Representatives
hace 2 semanas
Bogotá, Colombia Callnovo A tiempo completo**Position: Remote Bilingual Customer Service Representative (English/Spanish)** **Company: Callnovo Inc.** **Key Responsibilities**: - Deliver outstanding customer service to English and Spanish-speaking clients remotely. - Provide after-sales support on e-commerce platforms. - Offer technical assistance for electronic products. - Maintain detailed and...
