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Renewal Operations Analyst

hace 2 semanas

Bogota, Colombia Anthology, Inc. A tiempo completo

Renewals Operations Analyst

Remote - Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

The Renewals Operations Analyst will play an integral role within the Global Business Operations department. As a Renewal Operations Analyst, you will be responsible for supporting the Global Renewal Operations and Renewal Sales team and providing operational support to our Global Business Operations leadership. You will support and/or manage necessary renewal processes and metrics to help guide strategic decisions around forecasting and performance, as well as support the overall Market and Account Management goals. You will support a variety of analytics in addition to providing support to VPs and RVPs.

Specific responsibilities may include:
Forecasting:

- Supporting team lead with forecast process and reporting for global renewal sales team. This includes functions like overseeing data integrity, creating reports, and providing guidance to the renewal sales team on renewals to prioritize
- Coordinating customer relationship management (CRM) opportunity reconciliation and forecast cleansing
- Through use of analytics, providing insight on potential risks
- Assisting in coordinating reports and dashboards for out-quarter reviews
- Supporting scheduling and content for retention performance reviews with geo leaders (quarterly)

Business Reporting:

- Identifying KPIs for business and operationalizing reporting mechanisms
- Preparing retention slides and analysis for monthly and quarterly business reviews (MBR/QBR)
- Coordinating creation and updates of dashboards for business reporting on renewal executing trending, retention rates, and renewal/client health risk
- Performing monthly analysis to identify positive/negatives trends that will foster business decisions and discussions
- Ad hoc reporting and analysis as needed

Renewal Team Collaboration & Enablement:

- Developing operations playbook and coordination of priorities between field execution and renewal operations teams
- Creating agenda and facilitating monthly calls for renewals field team
- Coordinating enablement program for renewals field team

Cross-team Coordination:

- Coordination of initiatives, programs and/or data requests with business managers supporting other parts of organization

Renewal Execution Coordination:

- Identifying and implementing potential improvements and efficiency in day-to-day activities and processes
- Participating in team forecast calls, tracking and following-up on actions
- Coordinating the process for operationalizing retention sales plays
- Owning cadence for high-risk renewal review calls

Annual Planning:

- Assisting renewal operations team leads and leaders in annual planning process as needed
- Coordinating renewal territory assignments and quotas

Required skills/qualifications:

- Bachelor’s degree or equivalent work experience
- At least 2 years of professional experience in finance, sales, or sales operations, ideally working for a global organization dealing with large, complex system designs, implementations, and integrations
- Fluency in written and spoken English at CEF B2 level or above
- High level of analytical ability and accuracy
- Strong Excel skills, with a focus on modeling and the use advanced spreadsheet features
- Excellent organizational skills and short
- and long-term planning skills
- Ability to work independently and complete tasks with mínimal supervision
- Highly flexible
- Excellent interpersonal and communication skills
- Ability to work in a dynamic, fast-paced environment
- Ability to manage multiple projects simultaneously

The Office:
We have an office located in Bogota, Colombia as a hub for the LAC market.
- Located in Capital Towers center in the financial district
- Excellent and secure area to eat lunch, have a walk, or dine after office hours
- Benefits in prepaid medicine, dental plan, and wellness allowance
- Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100
- Free parking for employees and paid parking for visitors
- Multiple private spaces for virtual and face-to-face meetings
- Regular events like bring your dog to work day and ping-pong, foosball, and Mario Kart tournaments
- Sodexo card provided for employees
- Daily budget to spend on beverage vending machines

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing