Manager, Professional Services

**About Netskope**:
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

**Position Overview**

Given our business model where our customers pay us over time, Customer Success is absolutely vital to our customers deriving long-term value from our platform. To enhance our customer's experience with Netskope, we need experienced Professional Services Engineers to drive value and success for our customers.

As a Netskope Manager, Professional Services Engineer you will be responsible for:

- Lead the professional services organization, which includes both Professional Services Engineers (PSE) and Resident Engineers (RE)
- Work with the Customer Success (CS) leadership team in determining hiring strategy (roles, locations, budgeting)
- Scale the PS organization to meet the growing customer demand for services
- Help continuously define and optimized the PS organization's processes; work with the rest of the CS organization and Sales to drive adoption and adherence to them
- Understand the customer requirements and deliverables. When necessary you will drive the creation and review for the Statement of Work (SOW)
- Present the Netskope PS to customers and prospects. Be able to articulate both the PS and the company value proposition
- Maintain and share accurate reports to share with the CS leadership
- Working closely with Sales, Support, and Engineering to ensure customer needs are met
- Oversee and manage a large number of projects with a wide range of customer profiles
- Lead and contribute to project definition, planning, documentation and data collection
- Provide management and leadership skills and drive execution on program goals.
- Anticipate and interpret internal/external business and regulatory challenges and recommend best practices to improve products, processes or services.
- Mentor and develop team members.
- Act independently to determine methods and procedures on new or special assignments.
- Work with the Partner Success organization on selecting, training, and assigning subcontractor vendors
- Provide strategic input and collaboration with the Customer Experience Organization.

**Required Experience and Skills**:

- 5+ years of people management
- 6+ years managing projects and programs.
- Prior experience leading a technical organization
- Proven track record of meeting or exceeding targets
- Demonstrable experience presenting to customers and company leaders
- Excellent written and verbal communication skills
- Solid understanding of the SASE and SSE market and technology
- Ability to work effectively with both technical and not technical people
- Experience working with SalesForce, PSA tools, and GSuite
- Ability to quickly develop strong and open relationships with a service-minded approach to customers, partners, and subcontracting vendors.

**Other Requirements**:

- Travel required up to 20%.
- 'Whatever it takes' attitude and motivation to do whatever necessary to complete the job
- Self-motivated
- Strong problem-solving skills
- Excellent organizational skills

**Preferences**:

- Technical expertise with information security vendors
- Experience with working with a Fortune 500 companies
- Prior experience in hyper-growth company a definite plus

**Education**:

- Bachelor's degree (BSCS or equivalent)

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