Partnership Management Analyst Ii

Partnerships Management Analyst II

Remote - Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

The Anthology Partner Program is a differentiator in that it provides an ecosystem that enables our customers with a richer, more engaging educational experience for both learners and educators, no matter what their unique needs may be.

Specific responsibilities will include:

- Managing a portfolio of Partner accounts at different stages within their lifecycle and maintaining ongoing engagements with prioritized Partners
- Creating Partner account plans to provide additional recommendations that will benefit the Partner’s investment in Anthology
- Keeping partner financial records current and accurate for invoicing and payment purposes
- Helping new Partners navigate through their initial onboarding and fulfillment of program services
- Tracking and managing Partner satisfaction by monitoring Partner usage data, health indicators, and potential growth opportunities and translating into strategies for success
- Fostering relationships and collaborating with cross-functional internal teams (Product Management, Product Development, Finance) to ensure Partners achieve their business objectives
- Managing day-to-day relationships with Partners, developing an understanding of their products, services, and strategies to help Partners develop their product, sales, marketing, and delivery capabilities in line with Anthology's strategy
- Presenting to stakeholders at all levels of the organization including technical experts, business owners and executive level staff
- Demonstrating the ability to demo Partner technology to internal and external customers
- Building and maintaining strong relationships with a diverse set of internal and Partner constituencies
- In coordination with Partner Marketing, creating and managing measurable, market-driven campaigns leveraging all relevant elements of the marketing mix including public relations, social media, events, online marketing, direct marketing, and customer programs
- Working alongside the Finance team, being accountable for creating, upholding, and managing reporting processes and measurable KPIs to monitor invoicing details, track payment statuses, and support leadership reporting
- Capturing and integrating key performance indicators (KPIs) to measure operational effectiveness and return on investment (ROI) for Partner marketing solutions
- Assisting in the development and dissemination of third-party product sales process guides and tools, creating communication assets and communication planning and execution
- Advising sales team for policy and procedure compliance while partnering with Order Management and Invoicing Ops for policy and procedure compliance
- Working with your manager to improve processes through automation, improved tools, communication with customers and internal organizations, and more
- This role requires approximately 10% travel

Required skills/qualifications:

- Bachelor’s degree or equivalent experience
- 2-5 years of prior relevant experience
- Fluency in written and spoken English at CEF B2 level or above
- Ability to multi-task
- Ability to prioritize and delegate in a resource constrained environment and re-prioritize resources rapidly
- Quick thinker, calm in tough situations, adept at problem resolution
- Ability to think strategically while managing multiple projects and Partners
- Ability to manage Partner expectations and work effectively with cross-functional teams
- Ability to work collaboratively with outside departments to reach common company goals
- Enjoys working with different types of personalities and skill levels
- Previous experience in effective account management with strong customer-centric orientation
- Demonstrated excellent interpersonal skills; ability to communicate effectively with a variety of internal and external audiences
- Ability to exercise discretion, creative decision-making, and independent good judgment
- Ability to quickly adapt to specific Partner needs and think independently, addressing unique customer issues
- Comfort and proficiency with managing conflict and working with diverse populations
- Demonstrated ability to act as advocate for Partners

Preferred skills/qualifications:

- Related experience in account management and customer support and retention
- Prior relationship management experience, preferably in a B2B SaaS organization
- Previous experience in a Sa