Account Manager for Laundry and Textile, La North

Job Summary

The Health and Biosciences Sales Team is looking for a Talented professional to fulfill this role inside the Home, Industrial and Textile segment. This position is key to contribute to the market share growth, having scope over all Latin America north region which includes Mexico, CAM and Andean. For this role, we expect full participation on the local commercial strategy execution, building and maintaining strong, long-lasting customer and distributor relationships at technical and commercial levels, overseeing customer account management, negotiating contracts and agreements to maximize profit, and working with internal organizations to support client’s needs.

Responsibilities/Description

Developing strong relationships with customers, and connecting with key business executives and stakeholders. It will also be important to keep on identifying new business opportunities among existing and potential new customers. In this role, this position will liaise with cross-functional internal teams to improve the entire customer experience. Some of your key tasks will be:

- Build and maintain deep, strong, and long-lasting at all levels through intensive networking and providing best-in-class service to customers and distributors.
- Deeply understand and leverage IFF’s strategy, organization, capabilities, proprietary technologies, resources, product, and service offerings internationally.
- Strive to understand customer strategy, brands, potential, and how the company will deliver value to their business—position IFF as a strategic trusted partner by co-creating winning value propositions.
- Understand Research and Development projects and unmet needs, being able to translate them into new projects and opportunities, develop and execute strategies to generate new sales
- To understand the customer´s Marketing strategy to maximize success criteria indicators.
- Strive to understand the distributor strategy and resources, and create the execution plan to improve the footprint and increase the association by strengthening technical and commercial support.
- Lead cross-functional and cross-cultural teams through complex, technically challenging projects with sales plans, even without hierarchical authority.
- Create, present, and professionally execute account plans aligned with global strategy and local business objectives, aiming to expand market share. Keep plans updated to maintain relevancy
- Prepare sales reports and new business activities for the company management.
- Understand, and align with legal teams, negotiate contracts with customers, distributors, and suppliers to close agreements to maximize profits and business strategy covertory.
- Deliver technical understanding and acquire technical expertise to improve the consulting service to customers.
- Liaise with logistics (supply chain group and Customer Relations Department) and production to ensure proper and smooth supply to assigned direct customers.

Requirements

Bachelor’s degree preferred in technical fields; chemistry, chemical engineering, biotechnology food engineering.

**Experience**:

- Approximately 5 years of experience in sales, sales service, product development, or R&D preferably in Home, household, and industrial segments.
- Strong track record at a similar level with a passion to succeed in commercial

**Skills**:

- Customer-centric with B2B management experience
- Problem-solving skills with the ability to lead and coordinate activities with the internal support team and customers.
- Strong communication, presentation, storytelling, and negotiation skills
- Project management with effective collaboration and orchestration skills.
- Effective business Spanish and English with a global mindset and ability to work with different cultures
- Confident, dynamic, and enthusiastic professional with the ability to generate trust by delivering on commitments
- Aptitude for business development - challenges the conventional process, openness to look for new solutions, resilience, ability to develop new approaches to test solutions, comfortable asking challenging questions.
- Demonstrates a good understanding of the benefits of commercial sustainability through biotechnology.
- Willingness to travel approximately 30-50% of the time.

Other skills needed:

- Solid experience with CRM software (Salesforce, Concur) and MS Office (particularly MS Excel)
- Self-motivated, self-starter and love challenges
- Business-oriented and results-driven
- Able to collaborate and be a team player
- Capable of multitasking
- Ability to work with remote collaborators
- Ability to adapt to changing priorities
- Strong attention to details
- Knowledge in indent sales

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national ori