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Job Title: Reservation
hace 3 semanas
**Job Summary**:
**Key Responsibilities**:
- Monitor chauffeur schedules and routes to ensure on-time pickups and arrivals.
- Regularly review reservation portals for new, updated, or canceled bookings and update internal systems accordingly.
- Coordinate with fellow dispatchers to assign, reassign, and optimize ride schedules based on availability and demand.
- Communicate directly with affiliates to confirm service details, ensure smooth coordination, and address any issues.
- Collaborate with the sales team to manage special requests or customer needs, ensuring a seamless and satisfactory client experience.
- Maintain accurate call logs and reservation data in shared folders for internal reporting and auditing.
- Deliver outstanding service with a proactive “Extra Mile” attitude, responding promptly to internal and external inquiries.
- Respond quickly and effectively to chauffeur and passenger calls, particularly for on-demand services.
- Maintain customer confidentiality at all times; a strict adherence to non-disclosure policies is required.
- Monitor service criteria to ensure consistent delivery of high-level client satisfaction.
- Identify potential service disruptions, working with chauffeurs or drivers to minimize impact and communicating proactively with clients as needed.
- Uphold a professional demeanor and positive tone in all communications, both written and verbal.
- Adhoc duties as needed
**Qualifications**:
- Prior experience in transportation, logistics, dispatch, or customer service preferred. -Strong computer skills and proficiency in reservation/dispatch software and MS Office Suite. -Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure while utilizing problem solving skills. -Flexible schedule and availability for shift work, including weekends and holidays if needed.
- A customer-first mindset and commitment to providing top-tier service.
- Self motivated; ability to work in a remote setting.
**Equipment and Technology Requirements**:
- Possess your own, reliable computer equipment.
- A dual monitor setup to efficiently manage dispatch operations.
- A noise-proof headset for clear communication.
- A reliable high-speed internet connection to ensure seamless workflow and system access. -A quiet work environment to ensure productivity and minimize distractions
**Why Join Us?**
- Work with a team that values precision, professionalism, and exceptional service. -Opportunity to grow within a dynamic and fast-paced industry.
- Collaborative environment with a focus on continuous improvement and innovation.
Application Question(s):
- Are you proficient in Google Docs?
**Experience**:
- Customer Service: 3 years (required)
**Language**:
- English (required)