Customer Support Specialist

**Transform the communications world**:
We’re proud (and excited) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS).
- ** What’s my job title?** Customer Support Specialist
- ** Where in the world? **Remote in Colombia
- ** Working hours? **You will work during standard US timezones
- ** What language(s) will I speak? **English

Our colleagues in Customer Support have a curious mind and love puzzles, whether that entails technical troubleshooting and debugging of API calls or making our Product offering fit the customer’s needs whilst navigating around an ever-changing global telco landscape.

We hope you’re tenacious in understanding the ins and outs of the cases you handle while you’re also getting stuff done with stakeholders to solve that one tricky issue for your customer. You are comfortable stepping outside of your comfort zone to learn something new and have a good dose of initiative and opinion to make your own decisions (and, in turn, help us make good ones too.) Striving for the highest customer satisfaction comes naturally to you, and being a part of a global team that shares a customer-first mindset only motivates you more. With this mentality, you are set to become a cornerstone of maintaining the MessageBird culture.

**What You’ll Do**
- Your primary responsibility will be to support MessageBird’s global customers.
- You are the voice of the company and interact with our customers in a friendly, professional, and personal way.
- You enjoy finding the cause of any technical problem our customers are facing and help quickly resolve or provide a solution.
- Properly manage and document all work performed as part of the ticket queue management in our ticket management system and our Help Center if necessary.
- You will get the chance to work with many of MessageBird’s products and services

**What You’ll Bring**
- You look beyond a customer’s immediate needs, always offering to go above and beyond to help a customer achieve their goals using our platform.
- You have at least 2 years of supporting technical products.
- You can identify where information is missing and know how to get it
- You have technical aptitude and can relay more complex technical concepts in simplified terms
- You are available for a maximum of 2 evenings and 2 weekend days per 4 weeks.

LI-SO1 #LI-Remote

**What You’ll Gain**:

- All Remote environment
- Generous stock options for all Birds
- Opportunity to work abroad according to our internal policies
- Flexible working arrangements
- Home office set-up budget
- State-of-the-art work gear
- Contribution towards your utility costs
- The occasional company-wide and team events
- Learn from hundreds of the best minds in the business
- Collaborate with diverse colleagues Our amazing team works in close to 40 different locations with almost 50+ nationalities across the board

**LIFTOFF**:
**Life at MessageBird**

We call ourselves Birds We work fast, grow fast, build fast and focus on impact. We’re go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people. We’re smart, fast, and hungry. Our potential for growth is limitless.

**Ready To Fly?**

Our cloud communications solutions make it possible for over 30,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends.

**Wherever and however you do your best work - we’ve got you covered**

We're proud to be an All Remote company nested in flexibility. Our unique and united culture is rooted in our team: a diverse flock of over 550+ Birds who represent 50+ nationalities and counting.

MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

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