Customer Support Agent
hace 2 días
**Overview** Able is a purpose-driven company focused on making the overall population fitter, healthier, and happier by providing a 360-degree personalized approach to weight care for tens of thousands of people worldwide. We are customer-obsessed, authentic, and super pumped to create innovative tech solutions that are accessible and will impact and improve the lives of our customers. **Able** Able is different. It provides a science-backed, comprehensive program personalized to users' biology and lifestyle and supported by 1-on-1 coaching. It's the safest and most effective way to improve metabolic health and achieve sustained weight care. **The team** You will be joining a strong team of >70 people with high talent density who enjoy working in our fast-paced, 100%-remote environment. Our team is fully international and passionate about building the future of health and weight care for our customers. **Employment** We offer an Independent Contractor Agreement for this position. **About the role** We’re looking for a Customer Support Agent who will join our Customer Support and Billing department here at Able. You are a person who gets things done in an environment that combines collaboration and individual responsibility. Your primary goal will be to handle day-to-day support cases, answer questions, and efficiently resolve issues. You can work well under pressure in a fast-paced, high-volume environment and have experience with contemporary support software. **What you'll do** - Handle all help desk’s most frequent questions in our support tools and platforms; - Meet Customer Support Department KPIs and SLAs. - Decrease incoming volume by striving toward first contact resolution and proactively advising customers on best practices solutions; - Escalate issues that are out of your scope and spot broader trends in support requests; - Gather customer feedback; - Utilise various CRM and support tools and systems; - Respond to various customer social platforms' reviews; - Help with handling the disputes, claims, chargebacks, and billing alerts; **About you** - Previous experience working in a customer service role. - Great English communication skills, both verbal and written. - Ability to work on time-sensitive issues and provide timely resolutions and clear customer communication. - Excellent attention to detail and a willingness to dig into support requests to fully understand the impact and think through comprehensive solutions. - Must have reliable equipment and a stable internet connection to be able to work from home effectively. - Ability to successfully maintain and meet required performance standards (i.e., KPIs, quality, attendance, promptness). - Ability to multitask, prioritize and manage time effectively. **Benefits** - Flexible, remote working environment - In-person company retreats and virtual gatherings - Unlimited PTO - Work with incredibly talented colleagues **Life at Able** By joining Able, you’ll become part of a team that picks each other up, collaborates daily, and works hard, fast, and smart because they’re motivated and passionate about being the best in the industry. We thrive on innovation, we push the boundaries, and we’re proud of the work we do that really helps thousands of people live happier and healthier lives **Equality** All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Li-Remote
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Customer Support Agent
hace 1 semana
Desde casa, Colombia Able A tiempo completo**Overview** Able is a purpose-driven company focused on making the overall population fitter, healthier, and happier by providing a 360-degree personalized approach to weight care for tens of thousands of people worldwide. We are customer-obsessed, authentic, and super pumped to create innovative tech solutions that are accessible and will impact and...
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