L1 Support Specialist

hace 3 días


Desde casa, Colombia Intellias A tiempo completo

Project Overview:
Our client is the fastest-growing global company. Intellias mission is to support their strategy and efforts in Digital and eCommerce space.
A newly conceptualized Client System is comprised of set of capabilities.
- Senior Talent Delivery Specialist- Nadya Zabransky**Responsibilities**:

- Take active part in issue resolution of any complexity, severity or scale;
- Be reliable, friendly and trustworthy frontline of the support/service desk;
- Respond and react to incoming issue requests;
- Assist and help users resolving their issues;
- Extract and collect issue details from users;
- Provide consultations and advices to users;
- Report any out-of-scope issues, that cannot be resolved;
- Take part in issue escalation and progress tracking;
- Gather and report issue occurrence and resolution statistics;
- Provide communication with external vendor;
- Concentrate on providing best value for users;
- Proactively Maintain support knowledge base;
- To be ready for a 24*7 team work, 10h shift.

**Requirements**:

- Around 2 years of experience as a L1 support specialist;
- Bachelor’s or master’s degree in Computer Science or related fields;
- Understanding of Microsoft enterprise office and cloud solutions: Office 365, MS Azure, SharePoint, etc.;
- Basic knowledge in network and domain systems administration and configuration, Active Directory, Windows-related policies configuring;
- Basic knowledge of MS Azure, Linux;
- Experience with monitoring tools (e.g. Zabbix, Prometheus, Grafana, ELK, Splunk, NewRelic, etc);
- Good knowledge of Incident and Problem management principles and best-practices;
- Experience using Service Desk and task management software: JIRA, confluence, ServiceNow etc.;
- Excellent communication and analytical skills;
- Multitasking and stress-resistance is a must;
- Good English level is required, both spoken and written;
- Empathy, psychology and trusted communication building skills are a plus.

LI-NZ1



  • Desde casa, Colombia Pronto Marketing A tiempo completo

    The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have...


  • Desde casa, Colombia My VA Support A tiempo completo

    This is a remote position. Join our web design team as a Social Media Specialist! At our small business, we offer a fun yet professional work environment. This position is fully remote, providing you the flexibility to work from anywhere. In your role as a Social Media Specialist, you will manage client social media accounts, research marketing trends,...

  • IT Support Specialist

    hace 3 horas


    Desde casa, Colombia Cozymeal A tiempo completo

    Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift...


  • Desde casa, Colombia ScaleUp A tiempo completo

    Customer Support Specialist w/sales expEmployment Type: Contractor (Long-term)Location: LATAM (Remote)Schedule: 5 days/week — Saturdays and Sundays required (2 days off during the week)Compensation: Base salary + performance commissionsOur client, a fast-growing vacation rental management company, is looking for a Customer Support Specialist to join their...

  • IT Support Specialist

    hace 3 días


    Desde casa, Colombia TheCompulab Corp A tiempo completo

    **IT Support Specialist** Do you thrive serving a diverse group of small business clients and solving their IT issues? If so, we want to hear from you. TheCompuLab, a Managed Service Provider, is looking for a talented Technical Support/Help Desk to provide technical support to our customers, troubleshooting hardware/software related issues and receiving...


  • Desde casa, Colombia ALLEGO A tiempo completo

    Allego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego's platform to access learning, the...

  • IT Support Specialist

    hace 2 semanas


    Desde casa, Colombia Global Corp A tiempo completo

    IT Support Specialist Do you thrive serving a diverse group of small business clients and solving their IT issues? If so, we want to hear from you. TheCompuLab, a Managed Service Provider, is looking for a talented Technical Support/Help Desk to provide technical support to our customers, troubleshooting hardware/software related issues and receiving and...


  • Desde casa, Colombia Kisi A tiempo completo

    **Who we are**: We are Kisi, a physical security technology company that accelerates a world where the right people can share physical resources at any time. Founded in 2012, Kisi operates from a headquarter in Brooklyn (USA), an office in Stockholm (Sweden), and a remote team across the globe. **What we do**: We bring simple and secure physical security to...


  • Desde casa, Colombia Remotees LLC A tiempo completo

    Job Title: Level 1 IT Support SpecialistJob Description:We are a growing POS systems company seeking an experienced Level 1 IT Support Specialist to provide first-line technical support for our POS software and hardware solutions.Responsibilities:~Provide Level 1 technical support for POS systems (software and hardware)~Troubleshoot common POS issues...

  • Technical Support L1

    hace 1 semana


    Desde casa, Colombia Mi9 Retail A tiempo completo

    **Company Overview**: Wynshop is a fast-growing technology company pioneering the future of online grocery. Launched in early 2020, Wynshop has quickly established itself as a market leader enabling the world’s largest independent grocers to compete with technology and retail giants by using Wynshop’s grocery-specific digital commerce platform. We are a...