Agent Csr

**LOCATION**:

- Calle 26 No 57-83 Oficina 502, Bogota, Distrito Capital de Bogotá, Colombia
- **CAREER AREA**:

- Other
- **JOB TYPE**:

- Full time
- **JOB ID**:

- #R61509

Experience: Demonstrated Knowledge Of Customer Service Activities (+ 1 Year)
- Ability To Work Independently And Contribute To A Team
- Previous Experience In Bpo And Telephone Answering Is Required. Customer Service-Driven And Results Oriented
- Able To Work Under Time Pressure, Able To Prioritize Workload And Meet Strict Deadlines
- Excellent Verbal And Written Communication Skills Are Required
- Positive And Flexible Attitude And Availability To Support As Needed. Customer Service Experience In Multinational Organizations Is A Plus
- Ability To Handle High Call Volumes While Providing Top Quality Service. Bilingual (English 90% And Above) C1- Analytical, Detail Oriented And Organized
- Basic/Average Pc Skills / Ms Skills
- Windows, Word, Excel, Access, Powerpoint, Etc. Are Required. Good Interpersonal/Communication Skills
- Exceptional Verbal And Written Communication Skills
- Excellent Interpersonal And Presentation Skills
- Strong Problem-Solving Skills
- Available To Work 7 Days A Week On A Flexible/Rotate Schedule From 6:00 Am To 7:00 Pm Ct3Position Challenges
- Must Establish A Close Working Relationship With Internal And External Customers By Cultivating Mutual Respect With All Levelsof Management And Co-Workers. Participate In Process Improvement Projects And Take An Active Role In Cross-Functional Teams To Drive Quality Initiatives,Processes, And Improvements. Available To Work 7 Days A Week On A Flexible/Rotate Schedule From 6:00 Am To 7:00 Pm Ctcompetencies: Behaviors That Enable Success In The Position:

- Excellent Interpersonal, Presentation, Verbal And Written Communication Skills Required. Strong Analytical/Problem Solving Skills Required. Excellent Organizational, Consultative, Analytical And Problem-Solving Skills Required. Detail Oriented
- Customer Focused
- Extremely Results Oriented
- Strong Interpersonal Skills
- Timely Follow-Up On Commitments To Internal And External Customers. Self-Motivated And Results Oriented. Willingness To Learn And Grow In The Area. Ability To Adapt To A Dynamic And Changing Work Environment And Work In Cross-Functional Teams. Organization, Attention To Detail And Follow Through On Commitments Are A Critical Business Need. Negotiation And Influencing Skills A Plus. Experience In Account Reconciliation To Resolve Accounts Receivable/Trade/Customer Issues. Individual And Team-Based Attributes Required.Responsibilities For Safety And Health At Work
- Know And Be Clear About The Occupational Health And Safety Policy. Investigate And Implement Improvements In The Applications In Charge. To Provide Comprehensive Health Care
- Provide Clear, Complete And Truthful Information About Their Health Condition. Comply With The Company'S Own Health And Safety Standards. Participate In The Prevention Of Occupational Risks Through The Activities Carried Out In The Company. Report Any Risk Conditions Detected To The Immediate Supervisor. Immediately Report Any Work Accident Or Incident.