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Integration Support Specialist

hace 2 semanas

Colombia Podium A tiempo completo

At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you

The Integration Specialist is a critical player in a program that is key to our long-term success. We need someone who can coordinate the setup of direct connections between Podium and a client's customer management or order management system. We are open to remote or local.

**What you'll be doing**:

- You will coordinate standard and custom integration projects for Podium and our clients while delivering a world-class customer experience for them.
- You will be comfortable configuring software settings and managing a work queue with a large number of requests.
- You will support our clients and Customer Success Managers. The integrations you complete are key components in the overall success plan for the clients they manage.
- You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems.
- You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations we offer.
- You will maintain high quality documentation of the integrations that we set up.

**What you should have**:

- Must be fluent in English
- Must be willing/available to work in our Medellín, Colombia office
- 1+ years of experience in integrations or technical support or related field
- Experience working in the Software-as-a-Service (SaaS) or technology industry
- Experience working through API and FTP integrations
- Experience with Salesforce or Tray.io (or similar) preferred
- Demonstrated over-achievement managing a large work queue
- Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
- You will also need to be the type of person who:

- Constantly invents new and better ways to get things done.
- Is accountable to others. Your projects will be part of a larger client engagement.
- Earns the trust of your colleagues by always keeping your commitments.
- Keep your key stakeholders informed on the progress being made in setting up integrations.
- Focuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes.

**BENEFITS**
- Compensation: $1700/monthly based on 40 hours/week.