Director of Workforce Management

Sutherland is seeking an analytical and attentive person to join us as **Main Responsibilities and Deliverables** **Strengthen** *** **relationships**: - Responsible for successful delivery of contact center performance improvement via Workforce Management program recommendations resulting in highly satisfied, referenceable customers - Develop and maintain...

**Main Responsibilities and Deliverables** **Strengthen** **relationships**: - Responsible for successful delivery of contact center performance improvement via Workforce Management program recommendations resulting in highly satisfied, referenceable customers - Develop and maintain relationships with customers to ensure continued satisfaction - Assess...

Requisition ID: Employee Referral Program – Potential Reward: $0.00 We are committed to investing in our employees and helping you continue your career at ScotiaGBS PurposeThe Senior Manager, Workforce Management, leads a team to manage Labour Services contracts (SOWs/Work Orders); review and approval process for managed suppliers; review and approval...

**About IntouchCX** **About the Job** **As Workforce Supervisor, You Will** - Evaluate forecasting and capacity models to give recommendations for long term staffing needs - Provide clear communication of the forecasted workload, changes, assumptions and inputs - Escalate discrepancies in data to management with recommendations for action - Work with...

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

**About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence and critical care, and infusion care. With around 10,000 colleagues, and a promise to be...

Customer Support Process Analyst - Workforce Specialist Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud...