Regional Enterprise Account Manager

Zappi is a fast growing advertising and innovation SaaS platform helping Fortune 500 companies such as PepsiCo, Verizon, SoFi and McDonald’s pre-test new ideas and creative content before production. From new products, advertising campaigns, product names, logos, packaging or flavors, Zappi allows companies to dispense with bad ideas and improve on the good ones.

We bring together top expertise in applied statistics, data science, visualization, UX and engineering, along with the best minds in sales and customer experience to deliver a platform that allows non-expert users to make high-stakes decisions easily and confidently.

Zappi is an equal opportunities employer and we consider our diversity to be a major strength. We maintain a constant dialogue with our teams and wider communities about how we can become a more inclusive place to work.

Who we hire
We believe in hiring people who want a chance to do their best work. We believe driven people operate best in high-trust, small, cross-functional teams who work together with the rest of the business to bring value to our customers.

We believe the best work happens in teams that value improvement, curiosity and continuous learning. We align on the challenges we need to solve and trust teams solve them in the best possible way.

We value experimentation, failing fast and being bold. We practice continuous delivery and fast iteration. We work to avoid politics, gate-keeping, unfairness and toxic behavior. We believe in transparency, even when it’s unflattering. We believe in honesty, even when it’s uncomfortable. We treat failure as a learning opportunity. We believe in ethical and responsible business practices and having a positive impact on the environment and our communities.

Role Activities and Responsibilities

Zappi is looking for a Regional Enterprise Account Manager to manage partnerships with key Enterprise customers in the LATAM region.

This role is responsible for managing an existing partner and enabling them to better use our tools and platform capabilities as well as helping to embed new testing methodologies. This role will look for opportunities to foster existing relationships and help customers achieve their desired business outcomes.

This position is based in LATAM and will be part of the Global Enterprise Partnerships Team, working closely with the Global Account Director. To achieve your goals you will utilize best in class training, account management, and product marketing knowledge in partnership with the revenue and product function.

Key Responsibilities
- Use your knowledge of the market research space and understanding of customer goals to become a consultative partner for a key set of strategic accounts
- Work within your account team to build, map and execute on an account strategy that increases usage occasions and value-add engagements for the customer
- Connect business-building insights from the Zappi platform with clients' strategic needs to strengthen and grow the relationship.
- Work closely with the Zappi product organization and customer Centers of Excellence to facilitate positive customer experiences and build consensus for the adoption of Zappi’s platform throughout their organization
- Where applicable, partner with Zappi Global Account Director and other members of the revenue team to support international account strategies

Who are you?

Account Managers will gain exposure to the inner workings of a growing company, learn how major brands use market research to drive their businesses forward, and influence how research can be used more effectively.
**Requirements**:

- BA/BS Degree or equivalent
- 5+ years of market research experience within new business development, customer management or client side
- Genuine expert knowledge in consumer research with a passion for advertising and innovation research - from working in an agency +/or customer side.
- Able to manage complex situations, help people work through politics, overcome legacy biases and enable them to unlock their full potential through the efficient use of software
- Curiosity for technology and empowering organizations to digitize their insights processes.
- Systematically solves problems and hypothesizes possible customer pain points, expectations and implicit needs. Brainstorms with team members to devise solutions to solve complex challenges.
- Proactive, highly driven and self-motivated
- Proven ability to work in a dynamic, fast paced, customer focused environment
- Proficient in Salesforce and G-Suite
**Benefits**
- Competitive pay scales benchmarked annually
- Unlimited holidays - we want well rested and motivated teams so encourage people to take plenty of time off. We don’t cap your allowance, but do set a minimum of at least 20 days per year plus national holidays.
- Flexible working arrangements, including remote (unless otherwise specified)
- Generous hardware budget - get what works for you
- Support setting up your home