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Customer Service Representative with Experience

hace 2 semanas


Bucaramanga, Colombia Solvo Global SAS A tiempo completo

**Customer Service Representative**

**Ciudad**: Bucaramanga y Bogotá. Presencial

**Horario**: El turno se asigna entre 12:00 pm y 11:00 pm. Presencial

**Descripción del Trabajo**:
**Responsabilidades**:

- Gestionar grandes volúmenes de llamadas entrantes.
- Manejar chats y correos electrónicos.
- Identificar y evaluar las necesidades de los clientes para lograr su satisfacción.
- Construir relaciones sostenibles y confianza con las cuentas de los clientes a través de una comunicación abierta e interactiva.
- Proporcionar información precisa, válida y completa utilizando los métodos/herramientas adecuadas.
- Cumplir con los objetivos de ventas del equipo de atención al cliente y las cuotas e manejo de llamadas.
- Manejar quejas de clientes, ofrecer soluciones apropiadas y alternativas dentro de los límites de tiempo; hacer seguimiento para asegurar la resolución.
- Mantener registros de las interacciones con los clientes, procesar cuentas de clientes y archivar documentos.
- Seguir los procedimientos, directrices y políticas de comunicación.
- Hacer un esfuerzo adicional para involucrar a los clientes.

**Requisitos**:

- Mínimo 6 meses de experiência en CSR en entorno BPO. De preferencia manejando llamadas y chats al tiempo.
- Inglés B2+

Tipo de puesto: Tiempo completo, Indefinido

Pregunta(s) de postulación:

- ¿Cuentas con un nível de inglés superior al 85%/B2?
- ¿Cuentas con mínimo 6 meses de experiência en BPO/Customer Service?