Operations and Project Manager

Job description:
**Company Overview**

Troy Curtis Entertainment (TCE) is a premier entertainment and production company specializing in creating unforgettable live experiences for luxury events, private celebrations, corporate functions, and global brands. With world-class talent and seamless execution, we bring extraordinary visions to life.

**About the Role**

We’re looking for a **tech-savvy, operations-driven Project Manager** to be the _glue_ of our entertainment company. Your mission is to ensure the **team itself runs like a well-oiled machine** — clear priorities, organized workflows, consistent updates, and accountability across every department.

This role is not client-facing and does not manage individual events. Instead, you’ll focus on building the **systems, automations, and rhythms** that make our team highly effective. You’ll ensure that Sales, Marketing, Production, Finance, Admin, and Booking are all aligned, updating tasks properly, and working in the way needed for the company to scale.

We need a **builder and enforcer**: someone who thrives on turning chaos into clarity, designing systems that stick, and ensuring people follow through without constant reminders from leadership.

**Key Responsibilities**

**1. Team & Workflow Management**
- Own the **end-to-end flow of team operations**, ensuring cross-department alignment (Sales, Marketing, Production, Finance, Admin, Booking).
- Build and maintain **ClickUp templates and recurring workflows** for team processes (goal tracking, task management, reporting, onboarding, SOPs).
- Set up dependencies, timelines, and recurring tasks so departmental workstreams run predictably.
- Run **weekly cross-department check-ins**, keeping priorities clear, surfacing risks early, and reinforcing accountability.
- Create **dashboards and reports** so leadership sees progress, blockers, and priorities without needing to chase.

**2. Systems & Automation**
- Be the **ClickUp power user** (or advanced in another PM tool such as Monday, Asana, Notion, Jira — with proven ability to learn new systems fast).
- Build dashboards, automations, custom fields, forms, and reports to keep the team on track.
- Automate repetitive reminders, task assignments, and approval flows to minimize manual oversight.
- Connect ClickUp with other tools (Slack, GHL, finance systems, etc.) to streamline workflows.
- Continuously improve workflows and enforce adoption so the system runs the team, not constant reminders.

**3. Accountability & Quality Control**
- Ensure tasks in ClickUp are updated accurately and consistently by all team members.
- Review deliverables/checklists for completion standards (notes, attachments, status updates).
- Hold people accountable to timelines and escalate patterns of missed standards.
- Document every gap or improvement as an **updated SOP or Loom walkthrough** to prevent repeated issues.

**4. Onboarding, Hiring Support & Team Supervision**
- Own the **day-to-day onboarding experience** for new hires: ensure they’re fully trained on ClickUp, SOPs, and company workflows.
- Ensure every new hire has **clear role expectations, goals, and priorities** from the start.
- Supervise and support new team members during their first 90 days, ensuring they adopt company systems, update tasks consistently, and deliver to standard.
- Provide ongoing **coaching and accountability** to help team members succeed long-term.
- Flag performance issues early, with clear documentation for leadership review and decision-making.

**5. Continuous Improvement & Rhythm Building**
- Run structured **weekly team check-ins** and ensure all departments are aligned.
- Build systems to catch issues early — missed deadlines, incomplete updates, unclear priorities — and fix them at the process level.
- Lead post-mortems on internal workflows, turning lessons into process improvements.
- Proactively identify opportunities to improve team efficiency, communication, and performance.

**Who You Are**
- **Systems Builder**: Obsessed with creating workflows, automations, and dashboards that keep teams on track.
- **Detail-Obsessed**: Notices when something is missing, late, or unclear — and fixes it.
- **High Agency**: Doesn’t wait to be told; solves problems proactively and informs leadership afterward.
- **Strong Communicator**: Can hold people accountable in a clear, respectful way.
- **Cross-Functional Thinker**: Understands how Sales, Marketing, Production, Finance, and Admin interlock.
- **Resilient Operator**: Thrives in organized chaos; calm and structured under pressure.

**Requirements**:

- Proven **project management or operations experience** in a fast-paced, multi-department environment (agency, startup, or service-based business).
- **Advanced proficiency in ClickUp OR advanced in a comparable PM tool (Monday, Asana, Notion, Jira) with proven ability to learn new systems fast.**:

- Experience with **automation tools** (Zapier, Make, native integrations).
- Strong back