Client Onboarding Analyst

**This role is a** **queue manager within the **TTS Onboarding organization; this is a seasoned professional role, responsible** for the accurate and efficient review and assignment of incoming deals. **A** positive end-to-end client experience is heavily influenced by **the optimized **routing and kicking off **Client Onboarding Projects** once deals come into the queue. Upcoming process changes related to the digitization of client onboarding are **demanding constant collaboration with this queue manager’s position**, and we are seeking an additional person to review and route deals to the appropriate implementation manager. The person in this position has a critical role ensuring high levels of client satisfaction and driving process improvements.**: **Key Responsibilities**: - ** Partner closely with **the sales, product, and onboarding teams** to quickly and efficiently route deals to the appropriate team or individual.**: - ** Participate in improvement initiatives and analyze impact to the queue management process. Champion process efficiencies, automation, and streamlining of processes to enable short turn around times while maintaining high degree of accuracy.**: - ** This is a consistently fast paced and high volume position, requiring an individual who thrives in **such environment**.**: - ** Identify opportunities to improve process efficiency and **suggests changes.**: - ** Coordinate with partner teams on activities and projects including: Global Business Management, the CRM Team, Product, Account Services, and Customer Service etc.**: - ** Cultivate a strong network of those in similar roles elsewhere in the Global Implementation organization **for collaboration and **best practice**s** sharing. Leverage the tools, ideas, and experiences of organizations outside North America Implementations to invigorate our improvement initiatives.**: - ** Gather and document requirements from the management team for the future development of automated reporting**.**: - ** Coordinate testing of new functionalities and reporting for the NA region and globally where applicable**.**: - ** Communicate timelines and changes to management and the IMs regularly**.**: - ** Other activities within the Business Management Office as needed**.***: **Knowledge/Experience**: - ** Fully Bilingual English-Spanish is required**: - ** +4 years of experience**: - ** Industry Knowledge**: Transactional Products, Banking Operations, Business Office are a plus. Citi **TTS product **knowledge **is a plus**.**: - ** Cash management product knowledge - payments, receivables, liquidity management, Trade Supplier Finance and technical integration is a plus.***: **Skills/Competencies**: - ** Strong Microsoft Excel Skills**: - ** Project Management Skills**: - ** Technical Communications - Verbal, Written and Presentation**: - ** Client Skills**:Passionate about remarkable client experience**: - ** Planning and Organizing**:Ability to adapt to a changing work environment**: - ** Good **business/organization** judgment-ability to make sound business decisions Competencies**: - ** Strong analytical, problem solving, ideation and time management skills**: - ** Organizational conflict management skill**: - ** Experience with CRM is a plus**: - **Job Family Group**: Customer Service - **Job Family**: Institutional Client Onboarding - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting