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Customer Service Jr Analyst
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_At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity._
- Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world._
- When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough._
- Our vision is to be the best-in-class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer, and J&J. And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby, and essential health solutions.- You deserve to work in a place where you feel well and welcome._**We are searching the best talent for CUSTOMER SERVICE JR ANALYST to be in Bogota.**
**Purpose**: The Customer Service Jr. Analyst is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate basic understanding of J&J customer service processes, products, and their interrelationship. The CS Analyst is expected to navigate key relationships and collaborate as needed across functions to resolve customer issues. The CS Jr. Analyst reports directly to a Customer Service Supervisor, and escalates issues as needed.
**You will be responsible for**:
Responsible for order management activities including:
- Scheduling deliveries and appointments
- Processing orders
- Order tracking and support customer inquiries for new and existing orders
Responsible for invoice management activities including:
- Invoicing customer sales orders
- Facilitating invoice corrections
- Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements
Solve issues related to: Orders, Claims management, Returns management, Recall management
- Interact with other areas to escalate and find solutions
- Contact customer with the final solution
Propose and participate on process improvement activities.
**Qualifications**
Qualifications and requirements**:
- Minimum of a High School Diploma/ bachelor’s degree Desirable
- 1 year in customer service experience
- Technical skills: MS Office is a must, SAP is desired.
- Professional skills: Perform efficiently and effectively. Deal with multi-source of information. Demonstrate proficiency in written and oral communications. Customer driven.
- Proficient in English is a must, Portuguese will be a plus.
**Primary Location**
Colombia-Distrito Capital de Bogotá-Bogotá
- **Organization**
Johnson & Johnson de Colombia S.A. (7755)
**Job Function**
Operations
**Requisition ID**
2206011232W
