Jr Customer Service Associate

hace 1 semana

Bogota, Colombia NielsenIQ A tiempo completo

**Job Description**:
**About the Job**

The Jr Customer Service Associate will be responsible for offering service to the Issue Management team. The job will focus on developing coverage of level 1 and 2 (using established coverage global playbook) to ensure accurate and timely input. This person will be able to support other associates and manage complex analysis.

**Responsibilities**
- Responsible for ensuring a clean input from client shipments data to guarantee an appropriate analysis against NielsenIQ information.
- Maintain continuous communication and support with Issue Management local team, to avoid misunderstandings, delays, and guarantee quality in the analysis, working in partnership with them.
- Adhere to Performance KPIs (Key Performance Indicators) to improve quality performances and maintain work discipline.
- Ability to manage complex and multiple databases.
- Analysis: ability to interpret and inter-relate variables to obtain accurate insights from data
- Develop expertise on NIQ methodologies, global coverage playbook and local FMCG dynamic.

**Qualifications**:
Hard Skils
- Bachelor's or technical Degree with preference in Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers.
- Experience: Recently graduated or **1 year experience maximum**:

- Excel advanced level (macros desirable).
- English advanced level

Soft Skills
- Analytical skills and aptitude for database management are highly important. Statistics knowledge will be preferred.
- Excellent organizational skills, meeting deadlines and follow-ups.
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- Skew towards accuracy, pro activity, and attention to detail.
- Propose process automation or improvements using tools like R/ Python / Power Query

Additional Information
- Comprehensive compensation package
- Flexible work environment
- Hybrid work model
- Career Development Tailored to NielsenIQ Roles
- Access to NIQ learning content and social communities
- Mentoring programs

..... and much more

REFID365495

**About NIQ**

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._

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