Customer Experience Representative

hace 2 semanas

Bogotá, Colombia JPG Partners Inc. A tiempo completo

**Job Title**: Customer Experience Representative**Location**: Remote**Job Type**: Full-time

**About the Role**

We’re looking for a proactive, detail-oriented problem-solver to join our Payroll Operations team as a **Customer Experience Representative**. In this role, you’ll be the first point of contact for our customers and internal teams, ensuring smooth payroll operations and exceptional service. If you thrive in a fast-paced environment, love solving problems, and want to grow your career in Customer Success at a SaaS company, this role is for you..

**Responsibilities**
- Provide prompt, professional, and courteous support that reflects our service standards.
- Make outbound calls and follow-ups to clarify payroll data and ensure timely issue resolution.
- Enter and maintain accurate data in case management systems.
- Navigate and manage multiple tools, systems, and workflows simultaneously.
- Track and manage tasks to ensure deadlines are met, even when juggling multiple assignments.
- Contribute to process improvement initiatives by sharing feedback and supporting new tools and procedures.

**Qualifications**
- 1-2 years of customer service or support experience (SaaS or payroll experience a plus).
- Strong communication skills, both written and verbal.
- High attention to detail and accuracy in data entry.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Comfort with navigating multiple systems and learning new software quickly.
- Bilingual in English and Spanish.

**Título del puesto**: Representante de Experiência del Cliente **Ubicación**: Remoto **Tipo de empleo**: Tiempo completo

**Acerca del puesto**Buscamos a una persona proactiva, detallista y orientada a la resolución de problemas para unirse a nuestro equipo de Operaciones de Nómina como **Representante de Experiência del Cliente**. En este puesto, serás el primer punto de contacto para nuestros clientes y equipos internos, asegurando operaciones de nómina fluidas y un servicio excepcional. Si te desenvuelves bien en entornos dinámicos, disfrutas resolviendo problemas y deseas hacer carrera en Atención al Cliente dentro de una empresa SaaS, este rol es para ti.

**Responsabilidades**
- Ser el primer punto de contacto para consultas de clientes y equipos internos por teléfono, chat y correo electrónico.
- Brindar un soporte rápido, profesional y cordial que refleje nuestros estándares de servicio.
- Realizar llamadas salientes y seguimientos para aclarar datos de nómina y garantizar la resolución oportuna de los asuntos pendientes.
- Registrar y mantener datos precisos en los sistemas de gestión de casos.
- Navegar y gestionar múltiples herramientas, sistemas y flujos de trabajo de manera simultánea.
- Dar seguimiento y gestionar tareas para asegurar el cumplimiento de plazos, incluso cuando se manejan múltiples asignaciones.
- Contribuir a las iniciativas de mejora continua compartiendo retroalimentación y apoyando la implementación de nuevas herramientas o procedimientos.

**Requisitos**
- 1-2 años de experiência en servicio o atención al cliente (experiência en SaaS o nómina es un plus).
- Habilidades sólidas de comunicación, tanto oral como escrita.
- Alta atención al detalle y precisión en el ingreso de datos.
- Capacidad para priorizar tareas y cumplir con plazos en un entorno dinámico.
- Facilidad para manejar múltiples sistemas y aprender nuevas herramientas de software rápidamente.
- Bilingüe en inglés y español.

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