Experienced Customer Service Representative
hace 4 días
Company: Midfield Management
Website:
Salary: Competitive + performance bonuses
Start: Immediate
Role: Dedicated customer service representative to support clients in property management, operations, sales, and maintenance inquiries, ensuring exceptional satisfaction and retention.
Responsibilities:
- Respond to and resolve customer inquiries via phone, email, and chat in a timely, empathetic manner
- Manage end-to-end customer interactions: initial contact, issue resolution, follow-ups, and satisfaction surveys
- Collaborate with leadership to improve service strategies and processes
- Promote a positive, inclusive customer experience with a focus on diversity and accessibility
Requirements:
- Customer service experience (real estate or property management preferred)
- Strong knowledge of SA customer service tools and platforms (e.g., Zendesk, CRM systems)
- Excellent communication, empathy, and problem-solving skills
- Bonus: Experience in executive or luxury client support
Job Type: Full-time
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