Experienced Customer Service Representative

hace 4 días


Bogotá Cundinamarca, Colombia Midfield Management A tiempo completo US$45.000 - US$70.000 al año

Company: Midfield Management

Website:

Salary: Competitive + performance bonuses

Start: Immediate

Role: Dedicated customer service representative to support clients in property management, operations, sales, and maintenance inquiries, ensuring exceptional satisfaction and retention.

Responsibilities:

  • Respond to and resolve customer inquiries via phone, email, and chat in a timely, empathetic manner
  • Manage end-to-end customer interactions: initial contact, issue resolution, follow-ups, and satisfaction surveys
  • Collaborate with leadership to improve service strategies and processes
  • Promote a positive, inclusive customer experience with a focus on diversity and accessibility

Requirements:

  • Customer service experience (real estate or property management preferred)
  • Strong knowledge of SA customer service tools and platforms (e.g., Zendesk, CRM systems)
  • Excellent communication, empathy, and problem-solving skills
  • Bonus: Experience in executive or luxury client support

Job Type: Full-time


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