IT Service Desk Agent

At CRG we are looking for an IT Agent who can provide assistance and technical support at first level to users related to Infrastructure - computer hardware, networks, desktop software, telecommunications and mobile devices among others, based on ITS policies and procedures by ensuring compliance with Service Level Agreements and guaranteeing the operability...

**Job Summary**: The Contact Center Supervisor - IT Service Desk is responsible for overseeing the daily operations of the IT service desk team. This role involves managing a team of IT support professionals to ensure timely and effective resolution of end-user issues, maintaining high levels of customer satisfaction, and optimizing service desk performance....

Job description:IT Service Desk TechnicianGeneral DescriptionThe IT Service Desk Technician plays a critical role in managing the flow of IT support requests and ensuring incidents are properly logged, categorized, and escalated to the appropriate technical teams. While primarily focused on coordination and communication, this role also includes performing...

**Position Title**: Service Desk Engineer Level 1 **Department**: IT Service Desk **Reports To**: Service Desk Manager **Location**: Barranquilla **Job Summary**: The Service Desk Engineer Level 1 provides first-line technical support to end users, ensuring incidents and service requests are handled in alignment with ITIL v4 best practices. This role...

IT Service Desk Technician The IT Service Desk Technician plays a critical role in managing the flow of IT support requests and ensuring incidents are properly logged, categorized, and escalated to the appropriate technical teams. While primarily focused on coordination and communication, this role also includes performing selected basic technical tasks and...

Job Title: IT Service Desk AgentLocation: Barranquilla, ColombiaEmployment Type: PermanentAbout the RoleWe are looking for a dedicated and resourceful IT Service Desk Agent to join our client's team in the tech industry. In this role, you will contribute to providing first-line service desk support, managing hardware and software issues, and ensuring a high...

Job Title: IT Service Desk Agent Location: Barranquilla, Colombia Employment Type: Permanent About the Role We are looking for a dedicated and resourceful IT Service Desk Agent to join our client's team in the tech industry. In this role, you will contribute to providing first-line service desk support, managing hardware and software issues, and ensuring a...

Vice President Of Engineering at TESYS NETWORKS (CCIE DC #50659) General Description The IT Service Desk Technician plays a critical role in managing the flow of IT support requests and ensuring incidents are properly logged, categorized, and escalated to the appropriate technical teams. While primarily focused on coordination and communication, this role...

Job Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a junior position, the analyst will develop skills working with a single account, until acquiring the required knowledge to work on more accounts. **Responsibilities**: - Perform...

Job Summary: The Service Desk Team Lead is a pivotal role responsible for providing leadership, coaching, and supervision to our Service Desk Analysts. We seek a highly motivated individual to ensure the team's high-quality service delivery, manage performance, handle critical incidents, and contribute to continuous improvement within the service...