IT Service Desk Leader — Optimizing KPIs

The Service Desk Manager will provide subject matter expertise across the IT Service Desk area, focusing on delivering high-quality services, managing the day-to-day operations and developing innovative solutions that increase operational performance and efficiency. The Service Desk Manager is responsible for providing oversight, supervision, and support, as...

Job Summary: The Service Desk Supervisor’s responsibility is to oversee the Service Desk resources and ensure that end users are receiving the appropriate assistance. The Service Desk Supervisor will ensure the optimum operation of the Service Desk and Service Desk agents, including scheduling, performance reviews, monitoring of performance and reporting...

Job SummaryThe Service Desk Manager will provide subject matter expertise across the IT Service Desk area, focusing on delivering high-quality services, managing the day-to-day operations and developing innovative solutions that increase operational performance and efficiency. The Service Desk Manager is responsible for providing oversight, supervision, and...

Job description:IT Service Desk TechnicianGeneral DescriptionThe IT Service Desk Technician plays a critical role in managing the flow of IT support requests and ensuring incidents are properly logged, categorized, and escalated to the appropriate technical teams. While primarily focused on coordination and communication, this role also includes performing...

Job Summary: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development and the expectations and goals achievement. The SDLEAD should handle critical customers incidents, associated...

Job Summary: The Service Desk Team Lead is a pivotal role responsible for providing leadership, coaching, and supervision to our Service Desk Analysts. We seek a highly motivated individual to ensure the team's high-quality service delivery, manage performance, handle critical incidents, and contribute to continuous improvement within the service...

Job SummaryThe Service Desk Manager will provide subject matter expertise across the IT Service Desk area, focusing on delivering high-quality services, managing the day-to-day operations and developing innovative solutions that increase operational performance and efficiency. The Service Desk Manager is responsible for providing oversight, supervision, and...

Job Summary The Service Desk SME – Microsoft 365 is responsible for providing advanced technical expertise, guidance, and support to Service Desk agents and end‑users in the use, troubleshooting, and administration of Microsoft 365 applications and services. This role ensures efficient resolution of complex issues, drives knowledge improvement, and acts...

At CRG we are looking for an IT Help Desk Agent, either at Barranquilla or Bogota. The primary responsibility is to provide technical assistance and support to end users within the organization. You will be the first point of contact for any IT-related issues or inquiries and will play a crucial role in ensuring the smooth operation of computer systems,...

A leading technology firm in Colombia is seeking a Service Desk SME – Microsoft 365 to provide advanced technical guidance and support to users. You will ensure efficient resolution of complex issues and serve as a subject matter expert for Microsoft 365 services. Ideal candidates have a Bachelor's degree in IT and bilingual proficiency in English and...