Customer Success Specialist Remote

hace 2 días

Bogotá, Colombia Property Leads A tiempo completo

**ABOUT**:
**ROLE**:
This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager.

**RESPONSIBILITIES**:

- Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve).
- Understand our client's journey as a lead buyer at Property Leads.
- Follow all Property Leads policies when handling customer support inquiries.
- Work closely with our refund team to resolve a refund dispute that the lead buyer declined.
- Update clients' accounts when a setting that is not accessible in the client portal needs to be changed.
- Face and handle conflict professionally.
- Keep track of all customer's requests, inquiries, etc.

**REQUIREMENTS**:

- Proven work experience with 2+ years of customer success.
- Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients.
- Help with building a client cult like following.
- Excellent communication skills, including listening and facing conflict head-on.
- Willing to work in a fast-paced environment.
- Self-sufficient and able to properly manage one's own time.
- Well-organized
- Advanced time management skills
- Strong interpersonal skills with the ability to connect and relate to our clients.
- Real Estate knowledge is not required, but is a plus.

**RESULTS**:

- Work closely with the Customer Success Manager, Sales Manager & sales team to maintain or improve our monthly retention rate.
- Respond to customer complaints/inquiries within 30 minutes
- Resolve customer complaints and inquiries within 24 hours or as soon as possible.
- Communicates with the Sales/CS Manager on all high-priority information promptly and escalates high-priority clients when necessary.
- Help develop metrics for tracking brand & product likeness.

**SALARY**:

- $2,500-3,000 monthly

**BENEFITS**:

- Competitive total compensation
- Paid Sick Time

  • Customer Success Specialist

    hace 4 días

    Bogotá, Cundinamarca, Colombia Wolfram Research, Inc. A tiempo completo

    Job title: Customer Success SpecialistWolfram, creator of Mathematica, Wolfram|Alpha and Wolfram Language, is looking for a Customer Success Specialist who will help craft our customer-success strategies, build strong relationships with customers and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences....

  • Customer Success Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo

    We are hiring a Customer Success Specialist to manage client accounts for long-term success. This role involves daily account management, generating reports, conducting onboarding calls, and basic troubleshooting. You will collaborate with the Client Success team, becoming skilled in market research, a platform expert, and a dedicated point of contact for...

  • Customer Success Specialist

    hace 1 semana

    Bogotá, Cundinamarca, Colombia Aranda Software A tiempo completo

    En Aranda Software buscamos un **Onboarding & Customer Success Specialist** en Bogotá, enfocado en asegurar una adaptación de producto exitosa y un uso continuo y eficaz de nuestros productos SaaS por parte de nuestros clientes. Este rol es crucial para fomentar relaciones sólidas y duraderas, garantizando que los clientes obtengan valor desde el primer...

  • Customer Success Specialist

    hace 4 días

    Bogotá, D.C, Brazil, Colombia Reclutapro Pandapé A tiempo completo

    Buscamos un Customer Success Specialist estratégico y orientado a la construcción de relaciones a largo plazo. Su objetivo principal es gestionar, desarrollar y fortalecer las relaciones con los clientes más importantes de la compañía, maximizando su valor, asegurando su satisfacción y detectando nuevas oportunidades de negocio para contribuir al...

  • Customer Success Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    Who we are?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...

  • Customer Success Specialist

    hace 4 días

    Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completo

    SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's...

  • Customer Success Specialist

    hace 3 días

    Bogotá, Colombia Property Leads, LLC A tiempo completo

    ABOUT Property Leads is a marketing/pay-per-lead company that generates inbound and motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship....

  • Associate Customer Success Specialist

    hace 2 semanas

    Bogotá, Colombia Anthology, Inc. A tiempo completo

    Associate Customer Success Specialist Bogotá, Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and...

  • Customer Success Agent

    hace 2 días

    Bogotá, Colombia Construction Clerk A tiempo completo

    **About Safety Clerk** Safety Clerk is a fast-growing, data-driven risk management solution in the construction tech world. Our software simplifies safety management for construction companies, helping them stay compliant and improve worker safety through real-time data and insights. With a small, dedicated team of 10, we pride ourselves on offering...

  • Customer Success Specialist

    hace 7 horas

    Bogotá, Colombia Broadvoice | GoContact A tiempo completo

    **About Broadvoice | GoContact** At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. Our holistic approach to CX sets us...