Tts Client Executive Hub
hace 2 días
The Hub Client Executive is focused on less complex client that are relevant not only to the region but also globally, responsible to review daily reporting analysis of these activities and ensure the cross-functional partners’ Service Level Agreements (SLAs) are being met and any activities outside of SLAs is promptly escalated to seniors. He / She will be working in close partnership with control functions such as Legal, Risk, Compliance and AMC/KYC teams to ensure appropriate governance and control infrastructure and be able to lead with strong governance and control. The HUB Client Executive is responsible for conducting frequent touch point calls with their clients and providing them with a global view of the current status on all activities that the Citi team is working on and gauge the client temperature to address any potential areas of dissatisfaction via the CAR (Client At Risk) process The success of the individual and role will ultimately be measured against our client’s experience and satisfaction in an ever-changing customer and regulatory environment. **Responsibilities**: - Align with global and regional partners to ensure entire Citi team is delivering best possible client experience for clients - Conduct regular client reviews and develop action plans to confirm commitment and optimize revenue ramp up for deals closed - As a senior relationship contact, develop a trusted advisor relationship with relevant client decision makers - Support and manage client escalations - Partnership forums - providing constructive feedback to groups - Provide guidance/direction to partners across TTS - Remove obstacles/gaps that create negative client experience - Assist with development of tools that support the Client Success organization **Qualifications**: - Engineering, BA or equivalent or other relevant discipline. - Line management experience preferable in a related role in business. - Excellent interpersonal skills & networking ability - Trusted team player - Committed high energy and initiative taker - Time Management and Organizational Skills - Undergraduate, and preferably a master’s degree - Language: Fluent English, Spanish and Portuguese. **Education**: - Bachelor’s/University degree, Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Institutional Sales - **Job Family**: Account Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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