Client Operations Associate

hace 2 semanas

Desde casa, Colombia BrandBastion A tiempo completo

This is a fully remote position open for European or North American (Eastern) timezones_

BrandBastion transforms the way brands deal with social engagement. We work with great brands like Netflix, Uber and NARS to help them get the most out of their social media engagement, across paid and organic assets. Our proprietary technology automates the management of millions of social interactions every day, while maintaining the personal quality of one-on-one conversations.

Client Operations Associates play a key role in BrandBastion’s internal operations by handling client configurations and internal tasks related to the functionality of the organization. The role requires an in-depth knowledge of BrandBastion’s service offerings as well as an efficiency driven approach to resolve operational issues on a daily basis.

Client Operations Associates are internally facing however engage with each team in the company often. Daily responsibilities can include but are not limited to the configuration of client accounts, ensuring a high quality of Moderation on accounts and improving operational efficiencies.

The goal of the Client Operations team as a whole is to maintain fluid operations while driving scalable solutions that impact the ability of BrandBastion to grow at scale.

**Requirements**:

- Problem identification & resolution skills
- Ability to learn quickly & detail oriented
- Organization and prioritization skills
- Written and verbal communication skills in English
- Proficiency in Excel / Google Sheets
- Teamwork and collaboration skills
- Culture carrier with a can-do attitude
- Willingness to adapt as the role requires

What you will do:
As a Client Operations Associate at BrandBastion, responsibilities include:

- Collaborate with Customer Success Managers and Growth on client onboarding as well as ongoing client account maintenance and support
- Implement process improvements within internal operations which allow BrandBastion to further scale
- Assist in implementing operational changes by other teams (Development, CSM, Data Science, Ops, etc.)
- Support daily operations through problem resolution, data management, etc.
- Ensuring quality of service to our clients through Quality Assurance practices
- Other tasks as they arise in a dynamic and evolving role

**Benefits**:

- Fixed monthly compensation
- 4 weeks paid annual vacation
- Flexible remote working conditions
- Work with some of the world's most exciting brands

  • Operations Associate

    hace 1 semana

    Desde casa, Colombia dLocal A tiempo completo

    **What does dLocal do?** dLocal is the #1 payments leader focused on emerging markets and helps some of the best companies in the world expand in emerging countries. Global brands such as Amazon and Microsoft rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a...

  • Operations Associate

    hace 1 semana

    Desde casa, Colombia dLocal A tiempo completo

    **What does dLocal do?** dLocal is the #1 payments leader focused on emerging markets and helps some of the best companies in the world expand in emerging countries. Global brands such as Amazon and Microsoft rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a...

  • Operations Associate

    hace 14 horas

    Desde casa, Colombia GoodRec A tiempo completo

    Are you ready to step onto the playing field of a fast-growing US tech startup that's changing the game in the world of sports? GoodRec is on the hunt for passionate individuals to join our Customer Service and Operations team that is helping redefine the way the world plays sports. You'll have the unique opportunity to shape the future of sports, one...

  • Associate Director, Pipeline Revenue Operations

    hace 2 semanas

    Desde casa, Colombia Deel A tiempo completo

    **Who we are and what we do** Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than a thousand self-driven individuals spanning over 75 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers. Companies should be able to hire the...

  • Director of Operations

    hace 4 días

    Desde casa, Colombia Rob Levine & Associates A tiempo completo

    The Director of Operations position serves as the link between division managers and the CEO, CFO and COO. The Director will work on reporting to include Key Performance Indicators, Budgets, and Forecasts. The individual in this role will define, implement and revise operational policies for the company. Additionally, this person will be the liaison between...

  • Operations Manager

    hace 2 semanas

    Desde casa, Colombia NeoWork A tiempo completo

    NeoWork is seeking a driven and experienced Operations Manager to oversee our company's operations and ensure the efficient delivery of services to our clients. As an Operations Manager at NeoWork, you will play a key role in managing and optimizing processes, implementing strategies, and driving continuous improvement. As a leading BPO company, NeoWork is...

  • Business Development Associate

    hace 1 semana

    Desde casa, Colombia Opal Group A tiempo completo

    Opal Group organizes premier virtual and live conferences catered to top executives and decision makers throughout various industries. We are dedicated to providing high-quality events and information, through unparalleled speaking sessions, workshops, and unique face-to-face networking opportunities. Our unique work environment offers an opportunity for the...

  • Operations Analyst

    hace 2 semanas

    Desde casa, Colombia CertifyOS A tiempo completo

    **Operations Associate** Remote, Mexico **About CertifyOS**: CertifyOS is an API-first, UI agnostic, end-to-end provider network management platform for credentialing, monitoring, licensing, provider health plan enrollment, and provider sourcing. We’re an early stage startup backed by top tier VC funds and are looking to rapidly expand our footprint in...

  • Sales Associate

    hace 1 semana

    Desde casa, Colombia Coastline Equity A tiempo completo

    **Summary & Objectives** As our Sales Associate, you will play a pivotal role in driving sales activities, developing strategies, and ensuring client satisfaction. Your responsibilities include proficiently executing lead prospecting strategies, overseeing customer information with advanced CRM tools, and coordinating with the Property Management Team for a...

  • Real Estate Operations Assistant

    hace 6 días

    Desde casa, Colombia Agent Launch A tiempo completo

    **About Agent Launch** Agent Launch helps real estate agents launch scalable client acquisition systems they own by leveraging the power of search engines, video, systems automation & remote talent. **About the role** The REOA (Real Estate Operations Assistant) is a key professional who acts as the right-hand to Real Estate Agents and all other...