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Senior Representative, Customer Service Operations
hace 3 semanas
**Job Function**:
Customer Management
**Job Sub Function**:
Customer Service Operations
**Job Category**:
Business Enablement/Support
**All Job Posting Locations**:
Bogotá, Distrito Capital de Bogotá, Colombia, Bogotá Distrito Capital, Colombia
The Customer Service - Regional - Sr Representant is a key point of contact for internal J&J functions and external parties to engage the Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions, including: Supply Chain, Finance and Shared Services in order to resolve customer issues. The CS Sr Representant reports directly to a Customer Service Supervisor, and escalates issues as needed.
**Essential duties and responsibilities**
Responsible for order management activities including:
- Scheduling deliveries and appointments
- Processing orders
- Order tracking and support to customer inquiries for new and existing orders
**Responsible for invoice management activities including**
- Invoicing customer sales orders
- Facilitating invoice corrections
- Reviewing customer billing plans
- Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements
- Solve issues related to: Orders, Claims management, Returns management, Recall management
- Interact with other areas to find solutions
- Contact the customer with the final solution
**Special requirements**
- University/Bachelor’s Degree or Equivalent
- Language: Bilingual (Spanish, Portuguese, and English) Optional
**Other features of the job**
- Generally, requires mínimal - 2 years related experience
**Job location**
Bogotá, Colombia.
**Essential knowledge and Preferred skills**
- Technical skills: MS Office, SAP (desirable), Salesforce (desirable).,
- Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications
**Core competencies for this role**
- Develop deep insights into the needs of our patients, customers, markets and communities. Use insights to uncover important unmet needs.
- Challenge the status quo and adapt to change taking advantage of opportunities to have a positive impact. Identify and communicate meaningful risks, take appropriate action and demonstrate an awareness of the highest standards of quality and compliance.
- Engage in transparent and constructive conversations contributing to high-performance teams.
- Act with speed, flexibility and accountability to achieve goals
